Paul Kwashigah Setorwofia
Accra
Summary
Results-oriented IT Specialist with extensive experience in system administration and technical support. Expertise in managing IT infrastructures, ensuring data integrity, and implementing effective policies that drive operational efficiency. Committed to continuous improvement and training initiatives that elevate team performance and service standards.
Overview
22
22
years of professional experience
Work History
Senior IT Specialist
G4S Security Services (Ghana) Ltd
Accra
12.2007 - Current
- Managed Ghana, Gabon, and Guinea users on iTop, Combodo ITSM & Service Desk, handling tickets, service requests, and incidents.
- Support end-users with IT-related problems in a responsive and service-oriented manner.
- Provided technical support to regional teams across multiple locations.
- Managed G4S Telecommunication Systems (Elastix IPBX).
- Setup, management, and maintenance of IT-related equipment.
- Implemented processes to ensure stable network environment.
- Monitored backup jobs to ensure successful completion rates and data integrity.
- Oversaw administrative tasks for various software systems: SAP Business One, Easy Roster and Persol Payroll MDaemon e-Mail Server for Windows - MS Exchange alternative; POP3, SMTP, IMAP, Outlook 2007 – 2017, 2021 Google and GCP Administrator for Ghana, Gabon, Mali, Mauritania and Guinea.
- Troubleshot, installed, and implemented systems.
- Implement CCTV systems linking remote sites using public IP addresses.
- Maintain hardware and software maintenance agreements to ensure integrity of operations processes.
- Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing.
- Develop and maintain information architectures (data, application, network) ensuring the system is online daily.
- Recommended hardware and software technologies to enhance business operations and addressed emerging tech trends.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Kept detailed records of project progress, discrepancies and other funding issues.
- Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Modeled effective and constructive communication behaviors between department heads, low-level staff and senior leaders to improve cross-functional collaboration.
- Verified accuracy and effectiveness of reporting processes, effectively using [Software] to track and model data for management review.
- Assist the ESS director with project work to grow the technology infrastructure of the organization.
- Monitored customer lines at POS and opened additional registers to expedite sale process.
- Performed Frequency evaluations of System, making recommendations for system improvements that led to Number decrease in operational cost.
- G4S Security Services provides security solutions across various regions including Ghana, Gabon, Mali, Mauritania, and Guinea.
- Modeled effective and constructive communication behaviors between department heads, low-level staff and senior leaders to improve cross-functional collaboration.
- Performed Frequency evaluations of System, making recommendations for system improvements that led to Number decrease in operational cost.
- G4S Security Services provides security solutions across various regions including Ghana, Gabon, Mali, Mauritania, and Guinea.
IT Technician
ABOSSO GOLDFIELDS LIMITED
Tarkwa
09.2004 - 05.2007
- Resolved software issues and updated/upgraded customer hardware to enhance performance.
- Assist with and provide support/troubleshooting for server hardware.
- Performed installation and updates of anti-virus software on all customer stations.
- Set up and maintained user e-mail accounts for customers.
- Established and managed user network accounts for customers.
- Monitored network backups daily for maintenance customers.
- Carry out routine network maintenance tasks.
- Serviced and repaired customer computer peripherals to ensure optimal functionality.
- Documented technical faults to streamline troubleshooting processes.
- Facilitated software access for customers upon request.
- Conducted thorough testing of new software applications to identify bugs and ensure functionality.
- Liaise with external suppliers for the repair of equipment under warranty or maintenance contract.
- Inspected and verified all deliveries upon arrival at the office to ensure accuracy and completeness.
Education
Associate of Arts - Cisco Certified Network Associate (CCNA)
CIS Ghana
08-2026
Certification - AWS Technical Essentials
Torque IT Computer Training
Johannesburg, South Africa06-2022
Certification - AWS Business Essentials
Torque IT Computer Training
Johannesburg, South Africa04-2022
Certification - Azure Fundamentals
Torque IT Computer Training
Johannesburg, South Africa07-2021
Certification - Microsoft Azure Administrator
Torque IT Computer Training
Johannesburg, South Africa07-2021
Certification - Chief Information Security Officer
Torque IT Computer Training
Johannesburg, South Africa03-2021
Certification - Certified Ethical Hacker
EC-Council
EC-Council - Online03-2021
Certification - Infrastructure
Google Cloud Platform Fundamentals
Coursera01-2020
Certification - ВОС310 - Crystal Reports: Fundamentals of Report D
SAP Africa
South Africa03-2015
Certification - ВОС320 - Crystal Reports - Business Reporting
SAP Africa
South Africa03-2015
Certification - Wireless Installation
Datasat Communications
Accra, UK02-2014
Certification - Technology Access Control
Impro Technologies
South Africa, South Africa03-2011
Certification - Information Technology Infrastructure Library
CIS
Accra02-2011
Associate in Engineering Technology - Computer Hardware Engineering
Ghana Armed Forces Institute
Takoradi 11-2001
Skills
- IT systems architecture
- Cloud infrastructure
- Network security
- Network diagnostics
- Technical assistance
- System management
- Access management
- IT financial planning
Projects
- Goldfields Ghana Time and Attendance Implementation, 01/01/16, Integration Time and Attendance Solution with SAP Clock In Clock Out via Biometric System (x-Time - Access Control & Identity Management)
- Newmont Mines Ghana IT integration of Handheld Scanner With xTime Software Time and Attendance, 03/01/16, Akyem and Ahafo Site Residents.
- Project Apollo, 04/01/19, 03/01/21, Restructured into one global IT Run team across three timezones. Standardised all core ITSM tools, Moving local server to (GCP) Google Cloud Platform. Moved all countries to cloud platform (Ghana, Mali, Guinea, Mauritania, Gabon). Reduced costs significantly, Transitioning employees from Windows to Chrome OS.
- Cash Solutions Cash in Transit Project, 02/20/22, Current, IT Team Lead in including managing vehicle tracking systems, security alarms, communication devices, and specialized software designed to monitor and control the movement of cash during transportation nationwide.
- Control Room Setting-up Gabon, 03/10/23, Responsibility of physically configuring and preparing a control room environment, including installing necessary equipment, wiring, software setup, and ensuring all systems are operational and ready for monitoring and control functions, and technical knowledge and attention to detail to maintain optimal functionality.
- Administrator for Assala Energy (ESS) Electronic Security Systems, Provide maintenance services checks for alarm systems.
Timeline
Senior IT Specialist
G4S Security Services (Ghana) Ltd
12.2007 - Current
IT Technician
ABOSSO GOLDFIELDS LIMITED
09.2004 - 05.2007
Associate of Arts - Cisco Certified Network Associate (CCNA)
CIS Ghana
Certification - AWS Technical Essentials
Torque IT Computer Training
Certification - AWS Business Essentials
Torque IT Computer Training
Certification - Azure Fundamentals
Torque IT Computer Training
Certification - Microsoft Azure Administrator
Torque IT Computer Training
Certification - Chief Information Security Officer
Torque IT Computer Training
Certification - Certified Ethical Hacker
EC-Council
Certification - Infrastructure
Google Cloud Platform Fundamentals
Certification - ВОС310 - Crystal Reports: Fundamentals of Report D
SAP Africa
Certification - ВОС320 - Crystal Reports - Business Reporting
SAP Africa
Certification - Wireless Installation
Datasat Communications
Certification - Technology Access Control
Impro Technologies
Certification - Information Technology Infrastructure Library
CIS
Associate in Engineering Technology - Computer Hardware Engineering
Ghana Armed Forces Institute