Patrick Nii Odai Afotey

• Leading in the provision of independent assurance of programme and project activity within the BOOST programme.
• Developing a risk management plan with the Project Manager. Risk assessment, reporting, and monitoring were all performed.
• The project's risks and dependencies were identified, and the proposed mitigation measures were made.
• Leading monthly project and program performance reviews to offer an overview of the program's assurance performance.
• Adding to the Risk-Based Audit and Assurance Plan and delivering risk reports to the PMO and the Enterprise Risk Management team.
• Leading discussions between internal risk evaluation specialists and over 2 third-party vendors to resolve differences in risk assessments.

Queue Management System (QMS)

• Lead implementation engineer and project manager for the Queue Management System (QMS) with Business Intelligence rollout at all Stanbic Bank Ghana branches.
• Completely automated self-service digital banking is the next project sourcing.

Other Clients: Absa Bank, MTN Gh (Self-service kiosk) and MDS-Lancet Laboratories Ghana Limited.

• Reviewed completed tasks to ascertain compliance with standards
• Supervised and provide necessary advice to a team of 10 members
• Estimated and project-managed implementation of MTN self-service kiosk and Customer Visitation System for Absa Bank, Stanbic Bank, and MDS-Lancet Laboratories Ghana Limited
• Worked onsite and offsite to troubleshoot and diagnose customer-reported issues on different levels of solutions
• Streamlined delivery of solutions helped customers change their business practises and procedures and identified key goals and business drivers that are crucial to clients' businesses.
• Trained new Operational Specialists in the project's implementation
• Engaged with technical team, vendors and customers and implemented customer projects.
• Provided technical assistance to clients for network installation and testing of both hardware and software operations.

• Managed and planned upgrade of Office 2016
• Diagnosed, fixed, and replaced any necessary faulty hardware, software, or other network and system issues
• Maintained user access management
• Data protection and organizational rules are complied with through the security of service users' folders and files
• Created user guides and instructions for staff and service user training
• Coordinated several tiers of technical help and system upkeep
• Closely collaborated with management and other internal and external teams to accomplish company goals.

• Performed Secudrive Device Control to guarantee file encryption, copy protection, and validity settings
• End-user controls were implemented across all staff IT devices to maintain the security of data and systems
• Provided on-call security support for clients on a rotational basis, understanding of network administration principles such as configuration, performance management, and fault isolation
• Backend editor CMS.

• Supervised collection of data for the development of IT policies Facilitated implementation of IT guidelines and procedures
• Supervised installation, maintenance and repair of IT infrastructure and equipment
• Website back-end editor
• Supervised collection of inputs for procurement of IT equipment and services
• Supervises the provision of effective user support services
• Trained over 100 end-users of Human Resource Management Information System Pilot Ministries, Departments & Agencies (MDAs) with knowledge & skills to be able to operate the system at their respective MDAs.
• Identified issues, analyzed information and provide solutions to problems.

• Supervised the collection of data for the development of IT policies Facilitated the implementation of IT guidelines and procedures
• Supervised the installation, maintenance and repair of IT infrastructure and equipment
• Website back-end editor
• Supervised the collection of inputs for the procurement of IT equipment and services
• Supervises the provision of effective user support services
• Trained end-users of the Human Resource Management Information System Pilot Ministries, Departments &
• Agencies (MDAs) with the knowledge & skills to be able to operate the system at their respective MDAs.

• Taught and provided course training for A+/N+ certification
• Administered weekly tests to assess the standard of students
• Attended conferences, seminars, and workshops related to the field(s) of instruction
• Engaged students over 35 people in active learning