PATRICK JUSTICE ABOTSI
Accra,AA
Summary
Achieved significant technical advancements showcasing expertise in IT infrastructure management Telecommunication, Project management Data engineering. Exceptional interpersonal communication. Spearheaded cross-functional projects, ensuring compliance and driving IT excellence, with a notable reduction in technical issues and improved system efficiencies. Insightful Information Technology Manager with over 15 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant IT Manager | Projects & Client Services
Ghana National Gas Limited Company
10.2022 - Current
- Resolved complex technical issues by leveraging strong analytical and problem-solving skills, ensuring minimal impact on productivity levels.
- Coordinated cross-functional teams during major system upgrades, ensuring minimal disruption to daily operations while achieving targeted outcomes.
- Developed and executed IT project plans, ensuring timely completion of milestones and successful delivery within budget constraints.
- Led a team of technicians in providing top-notch end-user support, fostering a positive work environment that encouraged professional growth.
- Conducted regular audits of IT systems to ensure compliance with industry standards and best practices.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Developed comprehensive documentation for network topology, system configurations, and operational processes, streamlining knowledge transfer and reducing onboarding time for new team members.
- Develop and maintain comprehensive project plans, including timelines, tasks, and resource allocation.
- Conduct regular project status meetings and communicate updates to stakeholders.
- Oversight responsibility on IT compliance and assurance.
- Collaborate with Cross functional teams to resolve technology issues in the OT environment (HMS, SCADA etc.)
- Periodically conduct company-wide cybersecurity awareness training for all staff
Snr. IT Lead | Projects & Client Services
Ghana National Gas Limited Company
07.2019 - 10.2022
- Reduced customer complaints by implementing effective resolution strategies tailored to individual client needs.
- Daily monitoring of Ghana Gas network infrastructure through the Huawei E-Sight monitor and ensuring all network nodes (i.e. switches, routers, APs, Phone system) are active and functioning.
- Managing and ensuring LAN and WAN connectivity to other sites and making sure all services are accessible from remote sites (i.e. mailbox services, file services, ERP services etc).
- Ensuring constant WAN connectivity and transmission of signal to the SCADA system through the fiber optic backbone and microwave network.
- Support the management of the Microsoft Infrastructure Platform (Active Directory, Domain Controllers, DNS, DHCP, Exchange Server, File Server etc.
- Manage and ensure all emergency announcing systems (phone booths), paging system and CCTV cameras at various locations on the plant are in operation.
- Manage and control the operation of the Motorola Tetra communication system as the main communication system for plant Engineers.
o Firewall traffic monitoring of outbound and inbound traffic. - Ensures all servers running on VMs are up and running (i.e. Microsoft Windows Exchange server, Primary Domain Controllers).
- Performs network traffic monitoring & analysis using such network monitoring tools (e.g. Wireshark, PRTG, Whatsupgold, Advanced IP Scanner)
Snr. Engr., 3G&2G Network Planning & Optimization
Airtel Ghana Ltd. (Datacenter -1)
10.2015 - 04.2016
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Overall KPI achievement in target BSC, RNC, Focus area .
- Planning the 2G sites and Node-Bs using RF planning tool (like Planet) defining their related parameters: site coordinates, antenna type, antenna height, antenna tilt, antenna azimuth, power, cable loss, propagation model parameters
- Coordinate all site selection processes including vetting and validation of survey reports. Ensure site requested is what was received and worked on.
- 2G frequency analysis and re-planning to improve KPI degradation due to bad quality and to reduce interference.
- Ensures all newly integrated sites reach the target G2 (Gate 2) status, with drive test results showing all KPI's achieved.
- Ensuring no regulatory penalty in target BSC, RNC, Focus area.
7. Analysing site performance after integration through drive test measurements and/or OSS measurements, detecting eventual problems and recommending changes to fixing those problems. - Continuous engagements with Strategic Partners and vendors to ensure contractual KPIs obligations are met.
- Addressing customer and employee complaints received, and marketing/sales feedback, and work with RF Engineers to evaluate and resolve technical issues.
- Validating SCFT files, ATP certificates and ensuring newly integrated sites meet PAT & FAT for approval.
- SPOC for GIS, uploading and validating network sites_sector and coverage data.
Network Planning & Optimization Engineer
Glomobile Ghana Limited
07.2011 - 09.2015
- Optimizing the BSS parameters by taking export of all the BSS parameters from the OMCR and fine tuning the parameters as per the requirement
- Site splitting, Optimization of Antenna height & Tilt on the basis of IOS report & drive test.
- Daily Network Health Monitoring and accordingly taking action on key performance indicator parameters (e.g. CDR, CSSR, CSR, RF Losses, HO failures) to meet the network benchmarks.
- AMR FR/HR implementation & Optimization.
- Report generation for the quality (QOS) aspects of the network on the basis of Drive Test &
statistical analysis. - Report generation for the National Communication Authority (NCA) on the basis of statistical data and network KPIs.
- IOS (Intelligent Optimization System) frequency validation by doing interference analysis using ComMon 2.4 MIPT
- Complete drive test analysis & SSV report analysis of Huawei site (RSCP, EC/NO, Rxlev, Rxqual, etc.)
- GSM antenna type & location selection for the sites.
- Radio frequency planning (BCCH/MAIO), PSC Planning, BSIC and neighbor planning for the cells.
- Site audit by doing SSV (Single Site Verification
- Coverage analysis of the sites using Atoll V2.8.
- Other responsibilities included network wide SDCCH and TCH addition/deletion by doing statistical analysis.
Radio Frequency Optimization Engineer
Globacom, Nigeria
11.2010 - 07.2011
- Optimizing the BSS parameters by taking export of all the BSS parameters from the OMCR and fine tuning the parameters as per the requirement
- Daily Network Health Monitoring and accordingly taking action on key performance indicator parameters (e.g. CDR, CSSR, CSR, RF Losses, HO failures) to meet the network benchmarks.
- Complete drive test analysis & SSV report analysis of Huawei site (RSCP, EC/NO, Rxlev, Rxqual, etc.)
- Define optimal neighbor relationships
- GSM antenna type & location selection for the sites.
- Radio frequency planning (BCCH/MAIO), PSC Planning, BSIC and neighbor planning for the cells.
- Site audit by doing SSV (Single Site Verification)
- Coverage analysis of the sites using Atoll V2.8.
- Other responsibilities included network wide SDCCH and TCH addition/deletion by doing statistical analysis.
Education
Master of Science - Information Technology
Atlantic International University
Honolulu, Hawaii01.2020
Master of Science - MSc. Oil & Gas Management
GTUC | Coventry University, UK
United Kingdom01.2018
Bachelor of Science - Information Technology
University of Ghana | PUG
Abetifi, Kwahu09.2009
Associate of Applied Science - HND Electrical/Electronic Engineering
Ho Technical University
Ho-Volta Region, Ghana08.2006
Skills
- IT Infrastructure Management
- Technical Support
- IT Compliance & Assurance
- Project lifecycle management
- Interpersonal Communication
- Data Analytics
- IT infrastructure proficiency
- Cybersecurity skills: Network Security Risk Management Vulnerability Assessment Penetration Testing Security Compliance and Training
- Data Engineering Skills: SQL Querying Database Management ETL processes use of PowerBI etc
- Knowledge on Telecommunication Networks: UE BTS BSC MSC Media Gateways
- Networks and Server administration: LAN, WAN
- Communication, Presentation and Driving Skills
Affiliations
- Institute of IT Professionals, Ghana (IIPGh) |
- Project Management institute (PMI)
- Noble Order of the Knight and Ladies of Marshall
Certification
- Google - Google Cybersecurity Professional Course - September, 2024
- Google Project Management Certificate - Feb 2024
- Alison – Diploma in Computer Networking August 2017
- Alison – Certificate in WAN and Networking Services & Security July 2017
- CoreTech Agile Limited – PMP Training (35-Hrs Training in PMP Course) July, 2023
- Google Developers – Google Cloud Infrastructure 2022
Additional Information
KEY ACCOMPLISHMENT
o ISO 45001:2018 and ISO 14001:2015 Projects – Ghana Gas
o Deployment and rollout of Disaster Recovery Center – Business continuity Project
o Deployment of Integrated Security Systems
o Implementation of TETRA radio communication system
o Transmission Network Backbone Upgrade
Languages
English
Advanced (C1)
Timeline
Assistant IT Manager | Projects & Client Services
Ghana National Gas Limited Company
10.2022 - Current
Snr. IT Lead | Projects & Client Services
Ghana National Gas Limited Company
07.2019 - 10.2022
Snr. Engr., 3G&2G Network Planning & Optimization
Airtel Ghana Ltd. (Datacenter -1)
10.2015 - 04.2016
Network Planning & Optimization Engineer
Glomobile Ghana Limited
07.2011 - 09.2015
Radio Frequency Optimization Engineer
Globacom, Nigeria
11.2010 - 07.2011
Master of Science - Information Technology
Atlantic International University
Master of Science - MSc. Oil & Gas Management
GTUC | Coventry University, UK
Bachelor of Science - Information Technology
University of Ghana | PUG
Associate of Applied Science - HND Electrical/Electronic Engineering
Ho Technical University
- Google - Google Cybersecurity Professional Course - September, 2024
- Google Project Management Certificate - Feb 2024
- Alison – Diploma in Computer Networking August 2017
- Alison – Certificate in WAN and Networking Services & Security July 2017
- CoreTech Agile Limited – PMP Training (35-Hrs Training in PMP Course) July, 2023
- Google Developers – Google Cloud Infrastructure 2022
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