Patrick DUKU Cyprain Osei
Bibiani
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
I.T Manager and System Administrator
ST. TERESA CO-OP. CREDIT UNION
Bibiani
01.2020 - Current
- The duties and the responsibilities of my work are Orienting and registration of New Clients into the system
- Installation of security equipment’s and monitoring of IT related Surveillances (CCTV)
- Monitoring the security of the system and updating of the system
- Recommending upgrade of the security of the systems
- Repairs and maintenance of Information Technology equipment’s
- Providing in-service training and orientation for newly employed workers.
- Trained staff members on various aspects of computer usage and software applications.
- Implemented strategies for improving customer service levels through enhanced use of technology.
- Monitored system performance and identified areas of improvement.
- Assessed current infrastructure capabilities against future requirements.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Conducted research to identify new technologies that could improve operations.
- Provided technical support to end-users on a variety of issues.
- Ensured all components are compatible with existing systems prior to implementation.
- Created detailed documentation for software, hardware, and network configurations.
- Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
- Monitored system performance and identified areas for improvement.
- Performed regular system audits to identify potential risks or vulnerabilities.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Identified and acted on opportunities to improve and update software and systems.
- Provided company users with tech support for IT problems and account maintenance.
- Performed regular backups of critical data and documents.
- Maintained inventory of hardware assets including Printers, Scanners, laptops, desktops.
- Troubleshot application errors and provided technical support to end-users.
Graphic Designer and IT Technician
SKYPRINT VENTURES
01.2015 - 01.2024
- Produced promotional displays, packaging and marketing collateral for retail environments.
- Provided creative direction and mentorship to junior design staff and interns.
- Executed photo editing and manipulation tasks to enhance visual content.
- Generated digital image files for use in digital and traditional printing.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners, and signs.
- Produced projects for advertising and informational purposes.
Information Technology Manager
ST. TERESA CO-OP. CREDIT UNION
01.2018 - 01.2020
- The duties and the responsibilities of my work are Monitoring of (closed Circuit Television) CCTV Surveillances
- Data entries and correction of data entry errors
- Monitoring all data entry and mobile bankers’ records
- Providing reports on the Security Systems of the Bank
- Repairs and maintenance of IT
- Equipment’s
- Networked and configured the entire systems at the Bank.
Data Entry Clerk
ADENTAN MUNICIPAL EDUCATION DIRECTORATE (NSS)
01.2013 - 01.2014
- Assisted in data entry for Education Information Management Systems Department
- Worked to correct errors in data
- Repaired computers which were faulty
- Facilitated engagement sessions for teachers to help improve their record-keeping.
Education
BSc. Information Technology - Information Technology
Methodist University Ghana
05-2013
WASSCE - Business Management
ADVENTIST SECONDARY SCHOOL
Kumasi, Ghana06-2007
Skills
- Microsoft Office (Word, Excel, PowerPoint, Access)
- Highly Technical
- Security Oriented
- Computer Usage
- Internet Usage
- Networking
- Computer Repairs
- Computer Maintenance
- Photocopier Repairs
- Printer Repairs
- Public Education
- Team Player
- Graphic Design
Placeofresidence
Bibiani
Nativelanguage
English, Sefwi, Twi
Hometown
Bibiani
Corevalues
- Perfection
- Diligence
- Loyalty
- Proactive
Beginnerlanguage
Ga, Fante, Ewe, German, Russia
Personal Information
- Date of Birth: 01/30/88
- Gender: Male
- Nationality: Ghanaian
- Marital Status: Married
References
- Mr. Frank Osei-Gyimah, Management Consultant, Accra- Ghana, 0244689286, frankogyimah@gmail.com
- Mrs. Martha Nneka Opara, Municipal Director, National Commission for Civic Education, Bibiani, WN/R- Ghana, 0244203032
Hobbies and Interests
- Reading
- Using new technology
- Teaching and solving IT related problems
Timeline
I.T Manager and System Administrator
ST. TERESA CO-OP. CREDIT UNION
01.2020 - Current
Information Technology Manager
ST. TERESA CO-OP. CREDIT UNION
01.2018 - 01.2020
Graphic Designer and IT Technician
SKYPRINT VENTURES
01.2015 - 01.2024
Data Entry Clerk
ADENTAN MUNICIPAL EDUCATION DIRECTORATE (NSS)
01.2013 - 01.2014
BSc. Information Technology - Information Technology
Methodist University Ghana
WASSCE - Business Management
ADVENTIST SECONDARY SCHOOL
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