Summary
Overview
Work History
Education
Skills
References
Timeline
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PATRICK TUTU

PATRICK TUTU

Accra

Summary

Dynamic IT professional with extensive experience at Ghana Police Hospital, excelling in network troubleshooting and customer service. Proven track record in enhancing system performance and implementing preventive maintenance procedures. Adept at resolving complex technical issues while fostering team collaboration and effective communication to deliver optimal IT solutions.

Overview

12
12
years of professional experience

Work History

IT Officer

Ghana Police Church
Accra
11.2024 - Current
  • Resolved customer complaints regarding IT services in a timely manner.
  • Provided technical assistance to users with hardware and software issues.
  • Assessed data processing proposals and requirements to determine project feasibility.

IT Senior Officer

Ghana Police Hospital
Accra
01.2022 - Current
  • Help streamline repair processes and update procedures for support action consistency
  • Investigate and correct problems with printers, copiers and other peripheral devices
  • Install and configure operating systems and applications
  • Patch software and install new versions to eliminate security problems and protect data
  • Diagnose and troubleshoot hardware, software and network issues
  • Respond to customer inquiries and provide technical assistance over phone and in person
  • Research and identify solutions to technical problems
  • Install, configure network connections
  • Develop and implement preventive maintenance procedures
  • Remove malware, ransomware, and other threats from laptops and desktop systems
  • Creates user accounts and assign permissions
  • Maintain servers and systems to keep networks fully operational during peak periods
  • Performed system maintenance tasks such as patch management and antivirus updates.
  • Provided company users with tech support for IT problems and account maintenance.

Airport Premium Transport Services
Kumasi
01.2019 - 01.2022
  • Issuing out tickets to passengers
  • Record Keeping and Good Maintenance of books
  • Sales manager
  • Advising passengers before departure

Field Officer

Quick Credit and Investment Micro Credit
Kumasi
01.2017 - 01.2019
  • Record Keeping and Good Maintenance of books
  • Sales manager
  • Driver
  • Good maintenance of the car

Dispensary Assistant, Receptionist

Unique Naturalist Care Hospital
Kumasi
01.2015 - 01.2017
  • Issued out drugs prescribed by Doctor
  • Filing, Record Keeping and Good Maintenance of Cards and books
  • Prepared reports
  • Driver

Yaa Asantewaa Girls’ Senior High School
Tanoso
01.2013 - 01.2015
  • Duty Computer Software installation and Repairs

Education

Diploma - Information Technology

Kumasi Technical University (KSTU)
Kumasi
01.2022

High School Diploma -

True Choice Computer Training Center
Kumasi
01.2016

Yaa Asantewaa Girls’ Senior High School
Tanoso
01.2015

Heaven Link Computer Training Center
01.2014

Skills

  • Technical support
  • Network troubleshooting
  • System maintenance
  • Software installation
  • Malware removal
  • Customer service
  • Data analysis
  • Hardware diagnostics
  • Documentation skills
  • Preventive maintenance
  • Problem solving
  • Effective communication
  • Team collaboration
  • Time management
  • IT service management
  • Network administration
  • IT asset management
  • Team development
  • Digital solutions

References

  • Mr. Prince Tutu, Building Constructor, +233 249 422 483
  • Mr. Richmond Appiah Kubi, CEO of Rich Yogo, +233 202 794 213

Timeline

IT Officer

Ghana Police Church
11.2024 - Current

IT Senior Officer

Ghana Police Hospital
01.2022 - Current

Airport Premium Transport Services
01.2019 - 01.2022

Field Officer

Quick Credit and Investment Micro Credit
01.2017 - 01.2019

Dispensary Assistant, Receptionist

Unique Naturalist Care Hospital
01.2015 - 01.2017

Yaa Asantewaa Girls’ Senior High School
01.2013 - 01.2015

Diploma - Information Technology

Kumasi Technical University (KSTU)

High School Diploma -

True Choice Computer Training Center

Yaa Asantewaa Girls’ Senior High School

Heaven Link Computer Training Center

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