Patrick Kwame Ogoe
Summary
Proven track record in enhancing customer satisfaction and streamlining stock management at BlueGold Ltd. Skilled in MS Office and adept at fostering positive customer relations, I significantly improved operational efficiency and workplace organization. Demonstrated ability to lead teams and manage resources effectively, ensuring both employee adherence and high-quality customer service.
Overview
14
14
years of professional experience
Work History
Floor Supervisor
BlueGold Ltd
Ghana-Agona Nkwanta
01.2021 - 07.2024
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Records Clerk
Nana Hima Dekye Government Hospital
Ghana - Dixcove
09.2019 - 10.2021
- Maintained accuracy of records by verifying accuracy of data in records.
- Assisted with typing, data entry, and answering incoming calls as required.
- Transferred inactive records to storage to free up space and preserve history.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Updated records with new information.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
Dispatcher
Brewmo Cashew Ltd
12.2015 - 05.2018
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Housekeeping and Laundry Attendant
Busua Beach Resort
10.2010 - 10.2014
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
Education
Certificate - Inventory Management
HP Foundation
Online 09.2022
Bachelor Of Science - Procurement And Logistics
Ghana Technology University College
11.2019
Skills
- Customer Satisfaction
- Customer Relations
- Stock management
- Loss Prevention
- Workplace organization
- Store operations
- MS Office
- Computer Skills
Timeline
Floor Supervisor
BlueGold Ltd
01.2021 - 07.2024
Records Clerk
Nana Hima Dekye Government Hospital
09.2019 - 10.2021
Dispatcher
Brewmo Cashew Ltd
12.2015 - 05.2018
Housekeeping and Laundry Attendant
Busua Beach Resort
10.2010 - 10.2014
Certificate - Inventory Management
HP Foundation
Bachelor Of Science - Procurement And Logistics
Ghana Technology University College