PATRICK KOTEY
Summary
High-energy hospitality leader eager to contribute industry training to support seamless operations and consistent satisfaction. Skilled in leading teams in high-pressure environments. Delegates tasks and manages priorities with superior organizational skills and attention to detail. Driven hospitality professional skilled in inventory management and supply chain operations. Upbeat and personable demeanour with commitment to quality service delivery. Oversees inventory to meet food and beverage needs. Dynamic Bar and Restaurant Supervisor skilled in liaising between FOH and BOH teams to support patron satisfaction. Allocates resources and coordinates workflow for optimal productivity and memorable hospitality experience. Goal-oriented hospitality leader experienced in running profitable restaurants with proven success in building reputation for quality and service. Specialises in [Type] establishments using proven leadership, planning and problem-solving abilities. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
RESTAURANT AND BAR SUPERVISOR
FIESTA ROYAL/RESIDENCES HOTEL
ACCRA, GHANA
08.2015 - 09.2023
- Promoted menus and events on company social media accounts.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Collaborated with bartenders to draft and implement promotional drinks and seasonal offerings.
- Led team to deliver outstanding hospitality operations.
- Analysed sales data to identify trends and address underperforming areas.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Planned staffing levels based on evolving service demands.
- Monitored bar needs and delegated tasks to reduce patron wait times.
- Coordinated employee schedules based on shift demands and employee availbility.
- Enforced sanitation standards to maintain compliant bar and restaurant operations.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Reviewed sales reports to assist with budget management and forecasting.
Bartender
FIESTA ROYAL/RESIDENCES HOTEL
ACCRA, GHANA
09.2018 - 06.2022
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Proposed changes to drink preparation methods to achieve different tastes.
WAITER
FIESTA ROYAL/RESIDENCES HOTEL
ACCRA, GHANA
08.2015 - 05.2018
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Managed timing standards in food deliveries to minimise delays.
- Informed customers regarding ingredients used to address allergy and dietary issues.
Education
Higher National Diploma - HOSPITALITY
SIMON PAGE BUSINESS SCHOOL
GHANA 02.2014 - 01.2015
Skills
- Recipes and menu planning
- Conflict resolution
- Food plating and presentation
- Portioning understanding
- Workflow planning
- Performance evaluations
- Project budgeting
- Kitchen staff coordination
- Sanitation
- Decision making
- Cost controls
- Diverse beverage knowledge
- Training
- Staff supervision
- Shift scheduling
Languages
English
Fluent
Timeline
Bartender
FIESTA ROYAL/RESIDENCES HOTEL
09.2018 - 06.2022
RESTAURANT AND BAR SUPERVISOR
FIESTA ROYAL/RESIDENCES HOTEL
08.2015 - 09.2023
WAITER
FIESTA ROYAL/RESIDENCES HOTEL
08.2015 - 05.2018
Higher National Diploma - HOSPITALITY
SIMON PAGE BUSINESS SCHOOL
02.2014 - 01.2015
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