Patrick Dawson-Fielder

I am a dedicated, hardworking and high-achieving Credit Controller offering a quality-minded and customer-driven approach. Resourceful and skilled professional focused on improving department productivity and streamlining processes for efficiency.

• Developed a comprehensive credit control policies and procedures for effective credit sales.
• Designed a discount policy to attract cash sales to reduce credit, and increase revenue.
• Followed up on customers and kept track of overdue balances for payment which reduced the total receivable balance by 30% from (GHc7,400,000 - GHc5,180,000)and overdue balance by 45% (GHc2,280,000-Ghc1,026,000) respectively.
• Investigated and resolved disputed balances and discrepancies, which led to confidence in business.
• As a leader, I supervised a team of three staff members as well as sales executives who worked assiduously to achieve target.
• Handled and resolved the largest number of reporting discrepancies in 2018.
• Resolved issues of customer relations which increased sales and collection.
• Promoted to divisional credit and risk controller to manage the northern territories.
• Trained new sales executives on SOP's and ERP systems.

Referees are available upon request.