Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
Patrick Asiedu

Patrick Asiedu

Banker
Worawora,Oti Region

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated candidate ready to employ solid customer service skills in the banking industry. Skilled at negotiations with a focus on sales and promotions. Reliable and committed to providing personalized and efficient service to customers.

Overview

14
14
years of professional experience

Work History

Sales Team Member

Agricultural Development Bank PLC
01.2017 - Current


  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Used customer insights to develop innovative sales strategies to increase sales.

Branch Customer Service Officer

Agricultural Development Bank Plc
07.2021 - Current
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Assisted customers with navigating bank systems, completing transactions, and opening or closing accounts.
  • Addressed customer inquiries, requests, and complaints with courtesy and professionalism.
  • Answered bank phone lines and directed customers to the appropriate department to address their concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
  • I consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
  • I stayed current on banking products, services, and regulations to continue delivering top-notch service and support.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Educated customers about available services, products, and bank resources.

Personal Loan Officer

Agricultural Development Bank PLC
01.2017 - Current
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Collaborated with other departments to promptly process loan applications.
  • Examined customer loan applications for loan approvals and denials.
  • monitored the performance of existing loan portfolios to identify and address any issues.
  • Compiled database of loan applicants' credit histories, financial statements, and other financial information.
  • Advised clients on mortgages, education, and personal loans.
  • Developed and implemented marketing campaigns to attract new customers.
  • Developed systems to efficiently track loan documents and enhance accuracy.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders, and other third parties.
  • Assisted customers with completing loan applications and other paperwork.

Back Office Officer

Agricultural Development Bank PLC
06.2019 - 07.2021
  • Organized office operations, leading daily activities, and controlling correspondence.
  • Improved employee and client retention rates through active communication and problem-solving efforts.
  • Analyzed trends and reported on areas of improvement or change.
  • Managed invoices from vendors to assist the accounting department in reducing annual expenses.
  • Worked with the IT department to address technology issues and shortfalls.
  • Supervised clerical staff to guide overall strategic direction.
  • Ordered office supplies and maintained supplier contacts in the database.
  • Developed and updated calendars to schedule team and customer meetings.
  • Designed and implemented office policies and enforced standards.

Branch Teller

Agricultural Development Bank PLC
06.2015 - 01.2017
  • balanced the cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining the security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as the primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities, resulting in quality customer service
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted with the training of new tellers on policies and procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified, and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • processed a wide variety of retail banking transactions for personal and commercial customers.
  • Executed wire transfers, stop payments, and account transfers.
  • Cross-sold credit cards, loans, and other bank products.
  • Trained new hires on customer service policies and procedures.
  • Monitored and verified suspicious activity on customer accounts.
  • Established rapport with new clients to increase satisfaction and loyalty.

Subject Teacher

Ghana Education Service
09.2013 - 06.2015
  • Collaborated with parents, administrators, and counselors to develop improvement plans for struggling students.
  • I helped students develop self-esteem and life skills by fostering healthy conflict resolution, critical thinking, and communication.
  • Planned lessons, activities, and trips to cover all required course material.
  • Assessed student learning progress and comprehension with routine tests and standardized examinations.
  • Scheduled appointments with parents to discuss student progress and classroom behavior.
  • Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.

Economics Teacher

Ghana Education Service -Okadjakrom Senior High Technical School
03.2011 - 06.2013
  • Recorded grades and developed accountability through biweekly progress monitoring.
  • Adapted teaching strategies to remain inclusive of multiple learning styles.
  • Adhered to district policies for effective classroom management techniques.
  • Implemented problem- and project-based learning initiatives to cover history, government, economics, and civics.
  • Enhanced academic programs with innovative methodologies and collaboration
  • Supported students with helpful study habits and exam strategies.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Created tailored lesson plans and study guides to teach and assist students in their area of study.
  • Leveraged technology and visual aids to engage students and enhance learning.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
  • I led tutoring workshops for groups of students with related tutoring needs.

Head of Economics Department

Tapaman Senior High Technical School
11.2010 - 03.2011
  • Administered standardized tests to assess student strengths and weaknesses.
  • Issued reports updating students, parents, and teachers on student progress.
  • Maintained records of student assessments, tutoring activities, and results.
  • Collaborated with teachers, administrators, and parents to determine how best to support student success.
  • Created personalized lesson plans to meet the needs of diverse learners.
  • Mentored and coached students with a focus on developing independence and self-confidence.
  • Conducted review sessions to help students prepare for tests.
  • used a variety of teaching methods to successfully help a wide range of students.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Assisted students in developing study skills and strategies.
  • Motivated students with accurate feedback and positive reinforcement.
  • Responded to email and telephone requests to provide students with specific information.
  • Collaborated with parents to develop appropriate tutoring lessons.
  • Leveraged technology and visual aids to engage students and enhance learning.
  • Met with parents to discuss student progress and address concerns.

Research Assistant (National Service Personel)

Office Of The Member Of Parliament, Manhyia Constituency
10.2009 - 08.2010

· Analyze, evaluate and interpret data to ensure the MP is accurately informed on key issues;

· Developed and maintained current knowledge of Bills, Motions, Legislation, Hansard, and debates;

· Ensure the MP is briefed on potential questions and motions to be put to the House;

· Worked with the constituency team to respond to casework from constituents;

· Worked with the constituency media to ensure the MP is briefed on relevant issues and his/ her parliamentary work is conveyed back to the constituency;

· Undertake research on a range of local constituency and national issues;

· Provided generalist administrative support;

Respond to routine correspondence and enquiries.

Education

Master of Philosophy - Economics

University of Ghana
Accra, Ghana
12.2019

Bachelor of Arts - Economics

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
06.2009

Skills

  • Customer Relationship Management
  • Customer Service and Assistance
  • Training Junior Team Members
  • Operational Efficiency
  • Operations Management
  • Customer Retention Strategies
  • Administrative and Office Support
  • Anti-Money Laundering (AML)
  • Market Trend Analysis
  • Client Rapport-Building
  • Call and Email Handling
  • Calm and Professional Under Pressure
  • Loan Application Assessment
  • Customer Loan Processing
  • Efficient Sales Transactions
  • Policy and Procedure Adherence
  • Managing Multiple Priorities
  • Maximizing Profitability

Hobbies

Reading, Farming, Motivational Speaking, and Volunteering

Timeline

Branch Customer Service Officer

Agricultural Development Bank Plc
07.2021 - Current

Back Office Officer

Agricultural Development Bank PLC
06.2019 - 07.2021

Sales Team Member

Agricultural Development Bank PLC
01.2017 - Current

Personal Loan Officer

Agricultural Development Bank PLC
01.2017 - Current

Branch Teller

Agricultural Development Bank PLC
06.2015 - 01.2017

Subject Teacher

Ghana Education Service
09.2013 - 06.2015

Economics Teacher

Ghana Education Service -Okadjakrom Senior High Technical School
03.2011 - 06.2013

Head of Economics Department

Tapaman Senior High Technical School
11.2010 - 03.2011

Research Assistant (National Service Personel)

Office Of The Member Of Parliament, Manhyia Constituency
10.2009 - 08.2010

Master of Philosophy - Economics

University of Ghana

Bachelor of Arts - Economics

Kwame Nkrumah University of Science And Technology
Patrick AsieduBanker