PATRICIA ASARE
Accra
Summary
Seasoned professional from ABSA(BARCLAYS) BANK GHANA LIMITED, adept in risk management and stakeholder engagement. Demonstrated expertise in fraud prevention and a robust understanding of KYC, ensuring compliance and operational excellence. Proven track record in enhancing service standards and driving team performance, embodying leadership and determination.
Overview
17
17
years of professional experience
Work History
Corporate Service Centre
ABSA(BARCLAYS) BANK GHANA LIMITED
06.2024 - Current
- Liaise with relationship teams on how best to solution clients in terms of mandate change, indemnity set ups, wallet to bank set ups
- Moderate team meetings
- Vet and authorize all mandate change and mandate deletion for CIB clients on ARO Teller
- Vet and authorize all email and transfer indemnity request for Business Banking and CIB
- Vet and authorise all Wallet to bank request from CIB and Business Banking
- Vet and authorise all statement requests from CIB and Business Banking
- Vet and authorise all cheque books requests from CIB and Business Banking
- Validate all IDF’s for cross border freight payment to ensure they meet all regulatory requirements
- Authorize cross border payments on BAPS
- Authorize local transfers on RTGS and Enterprise portal
Account Opening and Maintenance
ABSA(BARCLAYS) BANK GHANA LIMITED
12.2022 - 05.2024
- Authorize all requests that meet full compliance through the BOC system
- Verify the identity of individuals to prevent fraudulent activities and risk to the business
- Ensure that all accounts are opened in full compliance with regulatory systems
- Ensure all Account opening requests from branches are processed timely and accurately to minimize delay in customer service
- Review and remediate all types of accounts opened
- Achieve individual customer targets and support the achievement of Team targets
- Communicate with and support internal and external stakeholders regarding account opening requirements
- Escalate all system and account opening issues to I.T and necessary help desks
- Couch and mentor junior colleagues to upskill
International Trade Officer
ABSA(BARCLAYS) BANK GHANA LIMITED
10.2015 - 12.2022
- Perform sanctions screening on all documents before being processed
- Conduct AML checks on all new documentary collection documents before being processed
- Process all new collection documents and acknowledge receipt of document through Swift to the remitting bank
- Call over all transactions processed on daily basis to ensure appropriate signatures are appended, customer call back is done, and respective entries are passed correctly
- Vet all trade collection items to ensure they conform to the Central Banks requirements
- Create new documentary items on IMEX
- Monitor outstanding on the various Nostro and Central banks accounts and ensure they are cleared
Business banking
ABSA(BARCLAYS) BANK GHANA LIMITED
03.2020 - 05.2020
- Handle customer’s routine enquiries and complaints regarding the Bank’s services and identify ways of minimizing complaints from customers
- Deploy the Business banking products to customers
- Arranged opening, closing and transfer of accounts as well as input and amendment of customer account details
- Deal with customers general account queries, arrange inter account transfers and order statements
- Arrange for ordering of cheque books and paying in books including any customised stationery
- Co-ordinate set up, amendment and cancellation of regular payments instructions
- Obtain and action customer requests for International Payments
- Act as principal point of contact in Corporate Relationship Manager’s/Corporate Managers’ Assistants absence – deal with query if able and within responsibility or record details of query for Corporate Relationship Manager/ Corporate Managers’ Assistant or refer to a manager
Transfer Authorizer- Newmont Desk
ABSA(BARCLAYS) BANK GHANA LIMITED
03.2015 - 10.2015
- Process Newmont, Abosso and Baker Hughes files and MT101’s
- Own resolve transfer queries per SLA
- Verify captured details against physical documents
- Check and confirm that correct exchange rates have been applied
- Ensure appropriate charges are applied to transfers
- Checking and verifying of BOG MT205 AND MT299 forms before they are sent to the swift room for capturing
- Verify completeness of E17 confirming details with MT103 templates
- Relieved team Leader
International Payment (Payments Authorizer)
ABSA(BARCLAYS) BANK GHANA LIMITED
09.2013 - 02.2015
- Liaised with Corporate, Business Banking and Premier to get foreign local Barclays cheques confirmed for payment on time
- Worked with compliance to get approval to process items for non-Barclays customers who fail sanctions
- Supervised team members to timely raise Swift messages to Bank of Ghana and off shore
- Thoroughly vet outward transfers request to ensure no fraudulent transfers pass through the unit unnoticed
- Meticulously authorize incoming transfers paying attention to details to ensure that funds do not land on wrong customer account
- Verify swift transfers with thoroughness to ensure correct details are constructed and funds get to the right destination
- Ensure details of all foreign cheques are logged and monitored during the processing cycle
- Ensure branches are advised of any returned cheque unpaid and appropriate charges effected
- Engage retail and Corporate Mangers/teams /correspondent banks and other stake holders on any issues arising
Financial Data Capture (Signature Verifier)
ABSA(BARCLAYS) BANK GHANA LIMITED
06.2013 - 08.2013
- Verified all signatures on all financial transactions processed from various functions in order to ensure no fraudulent financial transactions passes through the unit
- Supervised the financial data entries into the banks system
- Managed the processed transaction within the required SLA
- Ensured thorough control requirements, compliance and ethical standards at operational level
KYC – Authorizer and Vetting official
ABSA(BARCLAYS) BANK GHANA LIMITED
10.2010 - 06.2013
- Vetted all account amendment documents from various functions and branches such that no fraudulent amendment is done
- Supervised the various activities of the KYC team to ensure that amendments were done within SLA and also to encourage team spirit among team members
- Managed and processed account opening and amendments transaction within the required SLA
- Ensured thorough control requirements, compliance and ethical standards at operational level
- Assessed and tracked customer accounts details for regulatory requirements
Laser Archives (Supervisor)
ABSA(BARCLAYS) BANK GHANA LIMITED
04.2008 - 10.2010
- Managed the bank’s data by processing, archiving and storing the data for easy access
- Supervised and managed the activities of the Laser archive team
- Processed all the bank’s daily, weekly and monthly reports within SLA in order to avert penalty charges from BOG as a result of delay in report submission
- Resolved and documented all outstanding reports while liaising with IT function to correct any anomalies
Education
MBA. - Finance
Ghana Institute of Management and Public Administration
12.2010
B. Ed - Arts (English)
University of Cape Coast
01.2004
Skills
- Team player
- Understanding of CPU’s service levels
- Risk management
- Cost control
- Income contribution
- Knowledge of KYC
- Knowledge of money laundering
- Understanding of banking code
- Service standards
- Health and safety standards
- Knowledge of internal departments
- Knowledge of systems and procedures
- Knowledge of operational risk
- Understanding of rigour requirements
- Understanding of service level agreements
- Understanding of customer service targets
- Working understanding of technical systems
- Awareness of Retail products and services
- Drive and determination
- Expertise in fraud prevention
- Time management
- Stakeholder management
- Understanding of prioritization of duties and tasks
- Ability to work without supervision
References
Available upon request
Timeline
Corporate Service Centre
ABSA(BARCLAYS) BANK GHANA LIMITED
06.2024 - Current
Account Opening and Maintenance
ABSA(BARCLAYS) BANK GHANA LIMITED
12.2022 - 05.2024
Business banking
ABSA(BARCLAYS) BANK GHANA LIMITED
03.2020 - 05.2020
International Trade Officer
ABSA(BARCLAYS) BANK GHANA LIMITED
10.2015 - 12.2022
Transfer Authorizer- Newmont Desk
ABSA(BARCLAYS) BANK GHANA LIMITED
03.2015 - 10.2015
International Payment (Payments Authorizer)
ABSA(BARCLAYS) BANK GHANA LIMITED
09.2013 - 02.2015
Financial Data Capture (Signature Verifier)
ABSA(BARCLAYS) BANK GHANA LIMITED
06.2013 - 08.2013
KYC – Authorizer and Vetting official
ABSA(BARCLAYS) BANK GHANA LIMITED
10.2010 - 06.2013
Laser Archives (Supervisor)
ABSA(BARCLAYS) BANK GHANA LIMITED
04.2008 - 10.2010
MBA. - Finance
Ghana Institute of Management and Public Administration
B. Ed - Arts (English)
University of Cape Coast
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