Patience Tracy Achalwe

. Collaborated closely with team members to achieve project objectives and meet deadlines.

• Integrated AI solutions to improve response time and guest satisfaction with AI-powered chatbots and Voice agents
• Helped hotels increase direct bookings by setting up and optimizing Google Hotel Ads.
. Automation and CRM Integration.
Automated hotel workflows using Chatgpt, Zapier, Google Forms, Mail chimp, and Many Chat to streamline guest communications.

• Established and maintained working relationships with clients.
• Used editing and graphic design tools to create content and visuals for social channels.
• Recommended changes in processes or procedures based on feedback from customers or colleagues.
• Managed daily content creation and curation for Facebook and Instagram, aligning with brand voice and marketing goals.
• Created engaging content for multiple social media platforms, such as Instagram and Facebook.
• Analyzed social media metrics and generated monthly reports to assess performance and inform future content strategies.
• Guided the visual content creation process, working closely with graphic designers to ensure alignment with brand aesthetics.

• Developed project plans, identified resources and established deadlines.
• Developed and tracked project milestones to drive on-time and on-budget project delivery.
• Procured and organized project documents, reports and files.
• Participated in meetings with clients, vendors and other stakeholders regarding current projects.
• Conferred with project personnel to identify and resolve problems.
• Assisted with the preparation of presentations, reports and other documents related to projects.
• Tracked project deliverables, keeping assignments on task and on budget.
• Created project status presentations for delivery to customers or project personnel.
• Developed and updated project plans to document objectives,schedules, and funding.