Patience Korkor Ashong
Accra
Summary
Dynamic Refund Officer at Nationwide Medical Insurance with a proven track record in report writing and strategic planning. Enhanced operational efficiency through innovative process improvements and effective communication. Recognized for training new staff and fostering collaboration, resulting in increased client satisfaction and streamlined workflows. Quick learner adept at adapting to new challenges.
Overview
5
5
years of professional experience
Work History
Refund Officer
Nationwide Medical Insurance
09.2023 - Current
- Executed daily operational tasks with attention to detail and efficiency.
- Supported training initiatives for new staff on operational processes and tools.
- Generated reports detailing findings and recommendations.
- Collaborated with team members to streamline workflows and improve productivity.
- Adapted quickly to new procedures and safety protocols in dynamic environments.
- Organized quarterly meetings with respective stakeholders to improve operational processes and clients satisfaction
Assistant Refund Officer
Nationwide Medical Insurance
09.2021 - 08.2022
- Processed insurance claims efficiently, ensuring accurate documentation and compliance with policy guidelines.
- Assisted clients with inquiries, providing timely information on coverage options and benefits.
- Collaborated with cross-functional teams to enhance customer service protocols and improve satisfaction rates.
- Participated in team meetings to discuss process improvements and share best practices for operational efficiency.
- Generated reports detailing findings and recommendations.
Receptionist
Nationwide Medical Insurance
06.2020 - 08.2020
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Sorted, received, and distributed cheques correspondence between departments and client.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Science - Accounting
University of Professional Studies, Accra
Accra08-2021
High School Diploma -
Methodist Girls' High School
Mampong06-2015
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- In-depth understanding of figures
- Good communication skills
- Coachable and Quick Leaner
Additional Information
Refrees
Mr Otinkorang Ellis
Nationwide Medical Insurance,
Claims Manager,
Mobile: +233 242367280
Mrs Wendy Coffie
Nationwide Medical Insurance
Brands & Marketing, Senior Officer
Mobile: +233 506012479
Languages
English
Advanced (C1)
French
Beginner (A1)
Timeline
Refund Officer
Nationwide Medical Insurance
09.2023 - Current
Assistant Refund Officer
Nationwide Medical Insurance
09.2021 - 08.2022
Receptionist
Nationwide Medical Insurance
06.2020 - 08.2020
Bachelor of Science - Accounting
University of Professional Studies, Accra
High School Diploma -
Methodist Girls' High School