Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
PATIENCE DOE ADJAOTTOR

PATIENCE DOE ADJAOTTOR

NEW LEGON-ACCRA

Summary

Dedicated and results-driven professional with 4 years of valuable experience in the hospitality and marketing industries. Adept at combining exceptional customer service skills with a deep understanding of marketing strategies to create memorable guest experiences and drive business growth. Proven track record of success in the role of a Hotel Receptionist and Marketing Assistant. Possesses excellent interpersonal, communication, and problem-solving skills. Seeking opportunities to leverage my expertise and contribute to the success of a dynamic organization.

Overview

10
10
years of professional experience

Work History

RECEPTIONIST

HILLVIEW GUEST CENTER
12.2020 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Provided clerical support to company employees by copying and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.

BUSINESS DEVELOPMENT INTERN

PERSOL SYSTEMS LIMITED
03.2024 - 04.2024
  • Demonstrated willingness and interest in learning new tasks and skills.
  • Sat in on trainings to learn successful business promotion methods,selling tactics and persuasion techniques.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Shadowed team members to learn problem-solving and best practices in customer service.
  • Demonstrated products to customers, answered questions, and redirected objectives to positive features.

BUSINESS DEVELOPMENT INTERN

PERSOL SYSTEMS LIMITED
09.2023 - 10.2023
  • Attended training sessions to understand effective business promotion strategies, sales techniques, and methods of persuasion.
  • Showed enthusiasm and eagerness to acquire new skills and knowledge.
  • Observed colleagues to gain insights into effective problem-solving and customer service best practices.
  • Presented products to customers, addressed their inquiries, and shifted their focus to the product's advantages.
  • Worked alongside sales and marketing teams to assist in attracting and acquiring clients.

SALES AND MARKETING INTERN

ACCRA CITY HOTEL
04.2023 - 05.2023
  • Assisted in creating written, video, and image content for marketing channels.
  • Demonstrated enthusiasm and a readiness to learn new tasks and skills.
  • Worked closely with the sales team to handle leads and support proposal development.
  • Aided clients in organizing and scheduling events such as conferences, dinners, and more.

4o mini

SALES AND MARKETING INTERN

ACCRA CITY HOTEL
10.2022 - 12.2022
  • Collaborated closely with sales team to manage leads and help with proposals.
  • Assisted in creating written, video and image content for marketing channels.
  • Demonstrated willingness and interest in learning new tasks and skills.
  • Helped clients schedule events(conferences,dinners,etc)

ASSISTANT EVENT COORDINATOR

MARRON EVENTS
12.2019 - 12.2020
  • Developed decor, theme and ambiance for events to satisfy client's vision and budget.
  • Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
  • Organized wedding , birthday and anniversary events from conception to completion, arranged program schedules and managed on-site logistics.
  • Identified cost savings by researching new vendors and negotiating with partnered vendors.

SALES AGENT

FOOD AND CAKE SOLUTIONS
01.2015 - 11.2019
  • Increased sales and customer satisfaction through personalized servicing.
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Explained features and advantages of products and services to promote sales.
  • Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.

Education

HND - MARKETING

ACCRA TECHNICAL UNIVERSITY
ACCRA,GHANA
06.2024

High School Diploma -

DELCAM SENIOR HIGH SCHOOL
ACCRA,GHANA
05.2013

Skills

  • Verbal and Written Communication
  • Mail Handling
  • Office Equipment Operation
  • Telephone Skills
  • Sorting and Labeling
  • Visitor Check-In
  • Front Desk Software systems utilization
  • Microsoft Suit (Excel,Word,Powerpoint and Outlook)
  • Marketing and Advertising
  • Sales Techniques
  • Social Media Expertise

Additional Information

REFEREES

1.Erica Comfort Alliah

General Manager

HillView Guest Center

0274317477


2.Mr Divine Mantey

General Manager

Accra City Hotel

0244230821


3.Mr Kizito Owusu-Agyeman

Business Development Manager

Persol Systems Limited

0244621031


4.Elizabeth Naa Densuah Dodoo

CEO

Marron events now Omry events

0550239385


5.Gloria Mawutor

CEO

Food and Cake Solutions

0557927744



Languages

English
Bilingual or Proficient (C2)
TWI
Bilingual or Proficient (C2)
GA
Bilingual or Proficient (C2)

Timeline

BUSINESS DEVELOPMENT INTERN

PERSOL SYSTEMS LIMITED
03.2024 - 04.2024

BUSINESS DEVELOPMENT INTERN

PERSOL SYSTEMS LIMITED
09.2023 - 10.2023

SALES AND MARKETING INTERN

ACCRA CITY HOTEL
04.2023 - 05.2023

SALES AND MARKETING INTERN

ACCRA CITY HOTEL
10.2022 - 12.2022

RECEPTIONIST

HILLVIEW GUEST CENTER
12.2020 - 08.2024

ASSISTANT EVENT COORDINATOR

MARRON EVENTS
12.2019 - 12.2020

SALES AGENT

FOOD AND CAKE SOLUTIONS
01.2015 - 11.2019

HND - MARKETING

ACCRA TECHNICAL UNIVERSITY

High School Diploma -

DELCAM SENIOR HIGH SCHOOL
PATIENCE DOE ADJAOTTOR