PATIENCE MENSAH
ACCRA
Summary
Results-driven finance and entrepreneurship graduate skilled in data analysis and customer care. Successfully led research initiatives and collaborated with teams to refine service protocols, significantly boosting customer satisfaction and streamlining problem resolution processes.
Overview
3
3
years of professional experience
Work History
Virtual Customer Service Representative
marbillcare
usa
01.2024 - 03.2026
- Assisted customers with inquiries through phone and chat support, enhancing customer experience and satisfaction.
- Coordinated with internal teams to resolve product issues, delivering timely solutions that improved customer retention.
- Collaborated with team members to improve service protocols and efficiency.
- Provided feedback on common customer concerns, contributing to enhanced service quality.
- Addressed customer complaints promptly, improving overall customer satisfaction.
- Answered incoming calls from customers seeking assistance with product information or orders, providing accurate guidance to facilitate informed decisions.
research assistant prolific
prolific
chicago
02.2023 - 03.2024
- Conducted literature reviews to support ongoing research projects.
- Maintained a database of all research activities conducted during the course of each project.
- Managed multiple research projects simultaneously while ensuring accurate record keeping.
- Gathered data from various sources, including online databases, libraries, and interviews with experts.
- Contributed ideas and suggestions regarding potential new areas of inquiry based on current trends in the field.
Education
Bachelor of Science (B.Sc.) - Resources Enterprise and Entrepreneurship
University of Energy and Natural Resources
01-2021
Skills
- Customer service
- Conflict resolution
- Data analysis
- Research methodology
- High-energy attitude
- Conflict mediation
- Teamwork and collaboration
- Customer support
- Data management
Languages
- English
- French
Timeline
Virtual Customer Service Representative
marbillcare
01.2024 - 03.2026
research assistant prolific
prolific
02.2023 - 03.2024
Bachelor of Science (B.Sc.) - Resources Enterprise and Entrepreneurship
University of Energy and Natural Resources