Patience Lawson
Bronx
Summary
Dynamic and results-oriented professional with extensive experience in project management and customer service. Excelled in enhancing office efficiency and patient experience, leveraging technical skills in EPIC and Microsoft Office, and interpersonal abilities in multicultural communication. Increased company profit by 2%, demonstrating a commitment to excellence and continuous improvement.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Mount Sinai Health System
09.2024 - 12.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed patient appointment scheduling and insurance processes, enhancing overall office efficiency.
- Accurately managed patient data in Excel, upholding data integrity and adhering to HIPAA regulations.
Patient Coordinator
Mount Sinai Health System
03.2024 - 09.2024
- Facilitated check-ins, insurance verifications, co-pay transactions, and scheduling of imaging services while securing prior authorizations for diagnostic procedures through effective multitasking.
- Assisted patients with MyChart registration and resolved technical issues to enhance user experience.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Intern
Permira Scholars
07.2021 - 08.2023
- Gained valuable industry experience by applying learned concepts to real-world work situations, organizing files, spreadsheets, and reports, and enhancing technical proficiency in various software programs.
- Increased the company's profit margin by 2%
- Assisted in coordinating and managing projects by tracking milestones, ensuring deadlines were met, and facilitating effective communication between team members.
Education
Undeclared -
Colorado College
Colorado SpringsBachelor of Science -
Hunter College
New York City05-2026
Skills
- Project Management: Scheduling, resource allocation, process improvement
- Technical Skills: EPIC, Microsoft Office, Google Suite, Excel, HIPAA compliance
- Languages: Ga (fluent), Twi (fluent), English (fluent), French (beginner), Korean (beginner), Italian (learning)
- Interpersonal Skills: Multicultural communication, team collaboration, customer service, organization, multitasking, excellent communication skills
Timeline
Administrative Assistant
Mount Sinai Health System
09.2024 - 12.2024
Patient Coordinator
Mount Sinai Health System
03.2024 - 09.2024
Intern
Permira Scholars
07.2021 - 08.2023
Undeclared -
Colorado College
Bachelor of Science -
Hunter College
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