Hi, I’m
Patience Anthony
Human Resource Management
Koforidua
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Dynamic E-Business Rep with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resource position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
years of professional experience
19
years of post-secondary education
4
Certifications
Work History
Zenith Bank GhanaKoforidua
E-business Rep (National Service)
11.2022 - Current
Job overview
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Attended weekly performance meetings and quarterly sales and E-business trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to event marketing, sales and brand promotions.
- Stayed current on company offerings and industry trends.
- Meeting existing customers to review current services and expand sales opportunities.
- Managing 25 POS terminal merchants.
- Monitoring service after sale and implement quick and effective problem resolutions.
- Keep detailed records of daily activities through online customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostering lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Select correct products based on customer needs, product specifications and applicable regulations.
- Meeting customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributing to team objectives in fast-paced environment.
Sanlam Life Insurance Koforidua
Financial Advisor
06.2022 - 11.2022
Job overview
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Delivered strategic investment advice for individual and corporate clients.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Developed and maintained strong relationships with clients to maximize satisfaction.
InfraBrown BarKoforidua
Bar Manager
01.2019 - 10.2022
Job overview
- Maximized customer service by training staff, overseeing operations.
- Increased customer base by 25%
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Accepting payments from customers
- Taking stock
- Making budget of staff payroll
- Making budget for utility bills
- Balancing cash receipts to record sales
Imperial Hostel Koforidua
Hostel Manager
10.2019 - 01.2022
Job overview
- Communicated with customers to address complaints, find solutions to problems.
- Monitored employee performance and conducted regular evaluations to help improve customer service
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Admitting new occupants.
- Collecting rent from over 60 occupants.
- Making budget of staff payroll.
- Making budget for utility bills.
- Help to hire staff to fill vacant positions.
- Conducting of staff and occupants meetings.
- Appoint floor leaders.
- Ensuring that occupants have a comfortable and safe stay and increased occupant base by 10 %.
South Akim Rural BankNankese
Human Resources Assistant (internship)
06.2021 - 08.2021
Job overview
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Studied research and trends on best practices in HR Field.
- Participated in recruitment and selection process for new hires.
- Created job descriptions on boards for vacant jobs.
- Answered and redirected incoming phone calls for office.
- Filed paperwork , sorted, and delivered mail and maintained office organization.
- Assisted in Memo and Circular writing
Education
Sylvia Modern Academy Lome - Togo
BECE from Liberal Arts And General Studies
01.2003 - 06.2013
University Overview
- Elected to Girls Prefect for Sylvia Modern Academy in 2012-2013
Victory International School Avoeme (Volta Region)
BECE from General Studies
09.2013 - 06.2014
Action Senior High And Technical School Madina Accra
WASSEC from General Arts
09.2014 - 05.2017
University Overview
- Awarded Best Student of the year
- Elected to Assistant Girls Prefect and Discipline prefect for Action Senior High and Technical School in 2015-2016
All Nations University Koforidua Ghana
Bachelor Of Business Administration from Human Resources Management
09.2017 - 11.2022
University Overview
- Awarded Most Impressive Effort from Human Resource Department
- Elected to Vice president for Human Resource Management Department in 2021
Skills
Cash Handling
Certification
Goggle Digital Skills for Africa
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
E-business Rep (National Service)
Zenith Bank Ghana
11.2022 - Current
Financial Advisor
Sanlam Life Insurance
06.2022 - 11.2022
Human Resources Assistant (internship)
South Akim Rural Bank
06.2021 - 08.2021
Hostel Manager
Imperial Hostel
10.2019 - 01.2022
Poster Presentation
05-2019
Goggle Digital Skills for Africa
04-2019
Bar Manager
InfraBrown Bar
01.2019 - 10.2022
Symposium
05-2018
All Nations University
Bachelor Of Business Administration from Human Resources Management
09.2017 - 11.2022
Certification in Coreldraw
08-2017
Action Senior High And Technical School
WASSEC from General Arts
09.2014 - 05.2017
Victory International School
BECE from General Studies
09.2013 - 06.2014
Sylvia Modern Academy
BECE from Liberal Arts And General Studies
01.2003 - 06.2013
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