Patience Akplome
Summary
Administrative and Operations Professional experienced in enhancing operational efficiency and customer satisfaction. Achieved 80% customer satisfaction and significant improvements in service ratings and compliance through effective supplier engagement and team coordination. Focused on delivering streamlined processes and robust support for management and stakeholders.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Administration Manager
Global Procurement Consulting and Construction Services Limited
11.2021 - 10.2026
- Managed administration workflows for procurement, consulting, and construction services teams.
- Coordinated office schedules, meetings, and internal communications across departments.
- Prepared contracts, correspondence, and project documentation with accurate filing.
- Achieved 80% customer satisfaction rate by identifying client needs, resolving enquiries and providing timely solutions.
- Liaised with suppliers, artisans and service providers to support sourcing, procurement and operational requirements.
Administrative Assistant
National Health Insurance Authority
10.2019 - 08.2020
- Reviewed administrative procedures and improved office organization and compliance.
- Coordinated communication between clients and internal departments to support timely issue resolution
- Supported initiatives that improved service ratings by 65% through client-focused service and team collaboration.
- Worked collaboratively with team members to improve client satisfaction and service delivery.
Hotel Manager
Nabes Hotels Group of Companies
02.2014 - 01.2019
- Managed day-to-day hotel operations and coordinated activities across multiple departments.
- Coordinated administrative and operational activities to maintain smooth business operations.
- Supervised staff and supported effective teamwork and service delivery
Education
Bachelor of Arts - Communication Studies
Ghana Institute of Journalism
Accra 08.2015 - 06.2020
Skills
- Procurement management
- Contract management
- Document management
- Administrative management
- Microsoft Excel, PowerPoint, Word, Outlook
- Problem Solving
Timeline
Administration Manager
Global Procurement Consulting and Construction Services Limited
11.2021 - 10.2026
Administrative Assistant
National Health Insurance Authority
10.2019 - 08.2020
Bachelor of Arts - Communication Studies
Ghana Institute of Journalism
08.2015 - 06.2020
Hotel Manager
Nabes Hotels Group of Companies
02.2014 - 01.2019