Patience Akplome

• Ensure smooth daily operations with timely completion of all essential administrative tasks and responsibilities resulting in 25% increment in company's efficiency.
• Provide exceptional administrative support for the executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations allowing senior staff to increase revenue by 20%.
• Promote healthy and strong relationships with artisans, external partners in order to negotiate beneficial contract terms that is favorable to both parties.
• Greet clients, employees and visitors politely and professionally for excellent reception service.
• Interview, recruit and induct new staff for effective and efficient administration.
• Establish workflow processes, monitor daily productivity and implement modification which increases performance of personnel to about 80%.
• Manage complex calenders, coordinating meetings and appointments to maximize executive availability and effectiveness.
• Identify hotel/contractors/hospitals, government and private residential potential customers in need of hotel essential supplies, furniture and building materials resulting in 50% of company revenue.
• Reduce 35% operational costs through effective management of staff schedules, resources and vendor relationships.
• Oversee excellent book keeping, expenditure tracking, office and product inventories accurately.
• Updated reports, managed accounts, and generated reports for company database.

• Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
• Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
• Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
• Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
• Managed client registration complaints and solved them excellently.
• Managed approximately 25 incoming calls, emails and faxes per day.
• Sensitized and educated clients on various NHIA policies and benefits.
• Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.
• Assisted coworkers and staff members with special tasks on daily basis

• Managed a diverse team, fostering a collaborative work environment that resulted in increased productivity of over 30%
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• Participated in industry conferences or events as a representative of the company, strengthening 20% brand recognition.
• Negotiated contracts with clients and vendors, securing advantageous terms for the organization.

Analyzed market trends and competitor activities, adjusting strategies as needed for continued success.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Oversaw budgeting and financial management to ensure company profitability and growth.
• Coordinated cross-functional teams on various projects, ensuring timely completion within budget constraints.
• Maintained statistical and financial records of all three branches of the company
• Implemented strategic plans for the expansion of the company''s market share and customer base.
• Provided leadership and direction to staff, resulting in high employee retention rates and satisfaction.
• Optimized resource allocation by identifying areas of waste reduction within the organization''s operations.