Summary
Overview
Work History
Education
Skills
References
Skillsandqualities
Nationalservice
Affiliations
Accomplishments
Timeline
Generic

PASCHALINA BAATUOLKUU

Sunyani

Summary

I have background in human resource management procedures coupled with over 5years experience in administration, data collection and business creation and management. I am result-oriented personnel. I work with integrity, professionalism, and confidentiality with a committed team approach to work while taking into consideration safety measures. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

13
13
years of professional experience

Work History

Senior Administrative Assistant

University of Energy and Natural Resources (UENR)
Sunyani
02.2018 - Current
  • General Administration
  • Performing general administrative duties and acting as Secretary of the departments (Nursing, Medical Laboratory Science and Biological Science): Letter writing, dealing with telephone and email enquiries, scheduling appointments and attending meetings, organizing and coordinating departmental workshops and seminars
  • Support to academic teaching department by providing reception services, scheduling appointments, meetings, filing records, proofreading correspondence, reports, and other documents as requested
  • Assist faculty by answering questions and providing information, locating desired information and materials, typing, making travel arrangements, and preparing expense reports
  • Assist students by providing basic assistance with questions about classes, registration, permissions, using established guidelines (information in student handbook, departmental standard and established policies, procedures and protocols)
  • Support the work of the department by purchasing equipment and supplies, maintaining an inventory of office supplies, and utilizing the appropriate process to pay for goods or services purchased by the department imprest
  • Help to organize and conduct departmental events such as students and national service personnel orientation and training as directed by securing space, equipment, food, preparing invitations, announcements, agendas, brochures, making travel arrangements with the University Transport Unit and reservations, and assisting with the event as it occurs
  • Assist with departmental interview for prospective job applicants and student admission interview for Medical Laboratory and Nursing programs
  • Support administrative business functions of the department by obtaining and processing MoUs,, organizing the faculty evaluation process by updating the Heads of Department on academic schedules, maintaining and updating the department databases
  • Verifying and processing part-time employee time records, scheduling the use of classrooms, department facilities for meetings, and maintaining the security of equipment, and records
  • Creating agendum and taking minutes of meetings as well as preparing reports of Departmental Board meetings as well as some Committees in School of Science (Quality Assurance and Academic Planning, Committee for Human Research and Ethics, E-Learning and Sports and Recreation Committees)
  • Remain competent and current by attending professional development courses, software training and courses and/or training sessions as directed by the Department Head or required by the University
  • Supports the department by performing all other duties as assigned by the department head
  • Offered administrative support to the Transport Unit and managing the transport operations of the University
  • Answered incoming calls and responded to customer inquiries.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Maintained filing system for important documents such as contracts and invoices.
  • Coordinated meetings, conferences, travel arrangements.
  • Provided general administrative support to staff members.
  • Prepared reports on various projects for management review.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Improved office organization by developing filing system and customer database protocols.
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.

Field Officer

Ghana Statistical Service
11.2015 - 11.2017
  • Company Overview: Ghana Living Standard Survey
  • Collected data on household living and spending in some selected communities in the Upper West Region
  • Engaged in community entry, dialogue and project presentation
  • Wrote daily and monthly report of enumerated zones to supervisors
  • Organised and coordinated community stakeholder meetings in 5 districts visited
  • Organised community stakeholder consultation
  • Ghana Living Standard Survey
  • Conducted investigations and wrote detailed reports on findings.
  • Organized and managed outreach events to engage target populations.
  • Facilitated communication between organization stakeholders.
  • Provided technical assistance to program participants in the field.
  • Monitored projects for compliance with regulations and standards.
  • Developed strategies for addressing community issues and concerns.
  • Maintained records of field activities and data collection efforts.
  • Ensured adherence to safety protocols during field visits.
  • Compiled monthly progress reports detailing accomplishments against objectives.

Human Resource Assistant

Civil Soft Consultancy Ltd
Accra
05.2015 - 10.2015
  • Company Overview: Accra
  • Administrative duties-wrote letters, memos and dealing with telephone enquiries and attended to other customers need
  • Assisted the project contractors in payment of workers
  • Supervisor to other supporting staff and contractors
  • Stakeholder consultation
  • Accra
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
  • Managed employee relations issues including grievances, complaints, and disputes as needed.
  • Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
  • Advised managers on best practices related to performance management processes.
  • Performed administrative tasks related to payroll processing or benefit administration.
  • Assisted with planning, organizing and coordinating company events.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Coordinated new employee onboarding with orientation scheduling and preparation.

Sales Executive

Vanguard Life Assurance
07.2013 - 12.2013
  • Marketed and sold Vanguard Life policies
  • Wrote weekly report on challenges encountered on field
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Analyzed market trends and competitive landscape to identify opportunities for growth.
  • Identified new potential markets and developed plans for targeting them.
  • Generated reports summarizing sales performance metrics and presented findings to management team.

Assistant District Statistician

Sefwi Akontombra District Assembly
09.2011 - 08.2012
  • Company Overview: Western Region
  • Administrative duties; wrote memos and letters, filling of documents
  • Collection and compilation of data from Ministries, Departments and Agencies (MDA’s) in the District
  • Under took market survey
  • Western Region
  • Prepared detailed documentation of all analyses performed including assumptions made and methodologies used.
  • Collaborated with other departments to ensure that collected data was accurate and complete before being analyzed.
  • Maintained up-to-date knowledge of current industry trends in order to provide better solutions.
  • Automated processes for gathering, cleaning, processing, analyzing and reporting large amounts of data efficiently.
  • Developed and implemented data collection strategies to streamline processes and support accuracy.
  • Maintained databases for [Type] team.

Assistant Registration and Verification Officer

Electoral Commission of Ghana
12.2012 - 05.2012
  • Assisted in the Biometric registration of qualified voters
  • Assisted in the coalition of all votes and other final vital statistics
  • Verification and validation of prospective voters and maintaining order at the polling center
  • Secured safety of all registration materials and equipment
  • Organized, tracked and monitored verification activities in a timely manner.
  • Prepared accurate documentation for each transaction ensuring adherence to legal guidelines.
  • Collaborated with other departments when needed to resolve complex customer issues.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.

Education

MBA - Human Resources Management

University of Cape Coast
Cape Coast
09-2018

Bachelor of Science - Business Administration (Human Resource Management option)

Kwame Nkrumah University of Science of Technology (KNUST)
Kumasi
06.2017

Certificate - Project Management

Graduate Training Institute
Accra
04.2014

Diploma - Public Administration

University of Ghana
Legon
05.2011

Skills

  • Facilitation skills
  • Presentation skills
  • Professional relationship building
  • Organisational skills
  • Flexibility
  • Detail-oriented
  • Confidence
  • Strong work ethic
  • Openness to new ideas
  • Data management software
  • MS Office Suite
  • Written communication skills
  • Oral communication skills
  • Report writing skills

References

  • Dr. Vida Korang

      Lecturer Catholic University College, Sunyani

  • Mr. George Owusu, Head of Department, University of Energy and Natural Resources, george.owusu @uenr.edu.gh 0244978779

Skillsandqualities

  • Strong facilitation and presentation skills with proven capacity to build winning professional relationships.
  • Organised, flexible, detail-oriented, confident, strong work ethic and open to new ideas.
  • Working knowledge of Data Management Software (MS Office Suite).
  • Good written, oral communication and report writing skills.
  • Good community and Interpersonal relationship skills.

Nationalservice

Assistant District Statistician, Sefwi Akontombra District Assembly, Western Region, 09/01/11, 08/31/12, Administrative duties; wrote memos and letters, filling of documents., Collection and compilation of data from Ministries, Departments and Agencies (MDA’s) in the District., Under took market survey.

Affiliations

  • Quality Assurance and Academic Planning Committee (Secretary) 2020 - 2021
  • E-Learning Committee (Secretary) 2020 - 2021
  • Sport and Recreation Committee (Secretary) 2021 - 2022
  • Human Research and Ethics Committee (Secretary) 2020 - Date
  • Credit Union Hostel Management Committee (Member/Secretary) - 2024

Accomplishments

  • Workshop on Contemporary Administrative Practices, UENR - May 2024
  • The law and academic intellectual property rights in the current digital age - Sept. 2023
  • Emotional intelligence: Diversity and Inclusion, UENR - Nov. 2023
  • Work ethics of an Administrator, UENR - Sept 2021

Timeline

Senior Administrative Assistant

University of Energy and Natural Resources (UENR)
02.2018 - Current

Field Officer

Ghana Statistical Service
11.2015 - 11.2017

Human Resource Assistant

Civil Soft Consultancy Ltd
05.2015 - 10.2015

Sales Executive

Vanguard Life Assurance
07.2013 - 12.2013

Assistant Registration and Verification Officer

Electoral Commission of Ghana
12.2012 - 05.2012

Assistant District Statistician

Sefwi Akontombra District Assembly
09.2011 - 08.2012

MBA - Human Resources Management

University of Cape Coast

Bachelor of Science - Business Administration (Human Resource Management option)

Kwame Nkrumah University of Science of Technology (KNUST)

Certificate - Project Management

Graduate Training Institute

Diploma - Public Administration

University of Ghana

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