Paneax Delove Elikem Adom
Accra
Summary
Dedicated professional with expertise in network configuration and troubleshooting, adept at managing networking protocols such as TCP/IP, DNS, and DHCP. Proficient in handling network hardware including routers, switches, and firewalls, with a foundational understanding of network security principles. Demonstrates strong analytical and problem-solving skills alongside effective communication and teamwork abilities. Committed to a service-oriented approach with strategic thinking capabilities, ready to respond to emergencies efficiently. Career goals include advancing in the field of network management while enhancing skills in network security.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Airport customer service agent
Aviance Ghana
Accra, Greater Accra Region
08.2021 - Current
- Advised customers on specific visa and passport requirements.
- Conducted calls professionally and politely to maintain excellent service standards.
- Maintained updated knowledge on airline policies and procedures for accurate information dissemination.
- Maintained product knowledge to provide accurate information on local tour services.
- Welcomed guests with friendly conversation and fun atmosphere.
- Collaborated with team members to provide seamless service during busy periods.
Head bartender
Yolo Experience ( Coco Lounge )
Accra, Greater Accra Region
09.2014 - 12.2020
- Supported serving staff with fast, accurate beverage preparation.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Fostered positive team environment by promoting open communication and collaboration.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Increased sales with innovative cocktail creations.
- Designed digital and print materials to engage audiences.
- Received and processed stock using inventory management system.
Education
Diploma of Higher Education - IT( Network Administration And Vulnerability Management
NIIT(OPENLABs) IT Professional Institute
Accra, Ghana 06.2023 - 11.2024
Skills
- Network Configuration and Troubleshooting
- Knowledge of Networking Protocols (TCP/IP, DNS, DHCP)
- Familiarity with Network Hardware (Routers, Switches, Firewalls)
- Basic Understanding of Network Security Principles
- Strong Analytical and Problem-Solving Skills
- Effective Communication and Teamwork
- Service-Oriented mindset
- Emergency response readiness
- Flight and hotel reservations
- Strategic thinking
Languages
English
Fluent
Affiliations
- Team Sport
- Travelling
- Reading
- Learning New Technologies
Certification
Diploma In Network Administration
Accomplishments
- Designed and configured a small-scale network for a hypothetical company.
- Set up routers and switches, configured IP addressing, and ensured network connectivity.
- Conducted a security assessment of a sample network.
- Implemented basic security measures to protect against common threats.
Network Setup Project
Network Security Project
References
References available upon request.
Timeline
Diploma of Higher Education - IT( Network Administration And Vulnerability Management
NIIT(OPENLABs) IT Professional Institute
06.2023 - 11.2024
Airport customer service agent
Aviance Ghana
08.2021 - Current
Head bartender
Yolo Experience ( Coco Lounge )
09.2014 - 12.2020
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