PAMELA NUONAWA KUURIDONG

• Handle requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Adhere strictly to policies and procedures for continued company compliance.
• Assist customers with varying questions using product knowledge and service expertise.
• Resolve customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Participate in regular training to maintain up-to-date knowledge on company products and policies.
• Handle phone, email and social media enquiries with consistent customer service across multiple channels.

Name of Research: Data Audit and Validation Exercise (DAVE)

• Safeguarded research data by adhering to confidentiality practices.
• Helped interviewees understand survey questions while remaining impartial.
• Entered participant responses onto database using computer-assisted interviewing system.
• Followed scripts, questionnaires and survey templates to ask specific questions.
• Informed participants on data collection and storage procedures and requested permissions.
• Applied different interview techniques to extract as much detail and data as possible.
• Conducted interviews and accurately recorded responses to support (DAVE) research.

• Review all data cards before entry
• Make decisions on questionable information on data cards according to instructions provided
• Verify, if required, to ensure that previously keyed information is correct
• Decipher errors and make decisions as to what is the correct information
• Submit proper forms to indicate problems with the system and or terminal when applicable
• Maintain confidentiality of information provided on data cards
• Perform all assigned tasks in a safe manner according to the company's policy

• Assisted registered voter's to verify their information before proceeding to cast their votes

• Assisted registered voters with verifying personal information on voter ID cards as against information captured in voter's register.
• Assisted voters with correction of errors identified.

• Update, maintain and retrieve information held on computer systems
• Prepare source data for computer entry by compiling and sorting information
• Process voter source documents by reviewing data for deficiencies
• Verify entered voters' data.

• Review all data cards before entry
• Make decisions on questionable information on data cards according to instructions provided
• Verify, if required, to ensure that previously keyed information is correct
• Decipher errors and make decisions as to what is the correct information
• Submit proper forms to indicate problems with the system and or terminal when applicable
• Maintain confidentiality of information provided on data cards
• Perform work accurately
• Perform all assigned tasks in a safe manner according to the company's policy

Name of Research: Mobile Phone Technology Based Nutrition and Agriculture Advisory Services in Ghana - End line Survey

• Navigated different communication channels to arrange and conduct interviews.
• Safeguarded research data by adhering to confidentiality practices.
• Helped interviewees understand survey questions while remaining impartial.
• Entered participant responses onto database using computer-assisted interviewing system.
• Identified and resolved misunderstandings and inconsistencies in responses.
• Followed scripts, questionnaires and survey templates to ask specific questions.
• Informed participants on data collection and storage procedures and requested permissions.

Main activities and responsibilities:

• Preparing of export declaration form (A2 form) for Bank of Ghana's approval
• Assembling and auditing shipping documents for authorization by supervisor
• Labelling and scanning of approved shipping documents for electronic storage
• Answer telephones and provide callers with information, take messages or transfer calls to appropriate individuals.

Main activities and responsibilities:

• Receive letters
• Dispatch letters internally
• Receive visitors or callers and handle their enquiries, and direct them to the appropriate individuals.

Main activities and responsibilities:

• Receive letters
• Dispatch letters internally
• Receive visitors or callers and handle their enquiries, and direct them to the appropriate individuals.
• Sorted, labeled and filed documents by alphabetical order to maintain consistency.