PAMELA MAWUPEMOR FIAMORDZIE
Kasoa,Ghana
Summary
Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Customer Service Officer
First Atlantic Bank
Kasoa, Ghana
12.2024 - 12.2025
- - Take inbound calls, deal with questions efficiently and input data into the company's system.
- - Give customers the correct advice after understanding their needs.
- - Assist customers with finding suitable products for easy transactions.
- - Maintain a friendly manner and calm positive demeanor when handling complaints.
- - Keep records and details of customers confidential.
- Managed front desk duties to ensure smooth operation of reception area.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Kept adequate office supplies on hand to support staff and business requirements.
National Service Personnel
Ghana Cocoa Board
Accra
11.2022 - 09.2023
- - Provided clerical support to HR and administrative departments, including filing and organizing employee documents.
- - Gained hands-on experience in human relations and teamwork through daily support activities.
- - Assisted in preparing internal reports and reviewing documents for accuracy.
- - Demonstrated reliability and a strong work ethic by supporting diverse tasks as assigned.
Intern
Verdant Global Business Solutions
Achimota
06.2022 - 08.2022
- - Supported general office operations including data entry and document handling.
- - Contributed to team efficiency by performing routine administrative tasks.
Intern
Mother and Child Hospital
Accra
05.2021 - 07.2021
- - Managed administrative files and reports with attention to detail.
- - Communicated effectively with patients and staff, enhancing customer service delivery.
- - Contributed to office problem-solving and task prioritization.
Sales Manager
Delightful Home of Gifts
Kasoa
12.2017 - 08.2018
- - Managed client relationships, offering tailored solutions to customer needs.
- - Resolved client concerns and maintained a positive customer experience.
- - Developed communication and negotiation skills, useful in employee relations.
Education
Bachelor of Science - Psychology
University of Cape Coast
Cape Coast, Ghana /2018 - /2022
WASSCE - Home Economics
OLA Girls Senior High School
Ho, Ghana /2014 - /2017
Skills
- Customer Interaction & Communication
- Virtual Assistance & Digital Tools
- Training & Mentorship
- Microsoft Office Suite
- Interpersonal & Communication Skills
- Data Entry & Customer Record Management
- Team Collaboration
- Confidentiality & Discretion
- Adaptability & Flexibility
- Technical proficiency
- Knowledge of crm systems
- Communication proficiency
- Team player
Languages
English (Fluent)
Twi (Fluent)
Ewe (Fluent)
Certification
VIRTUAL ASSISTANT PROGRAMME FROM ALX
Timeline
Customer Service Officer
First Atlantic Bank
12.2024 - 12.2025
National Service Personnel
Ghana Cocoa Board
11.2022 - 09.2023
Intern
Verdant Global Business Solutions
06.2022 - 08.2022
Intern
Mother and Child Hospital
05.2021 - 07.2021
Sales Manager
Delightful Home of Gifts
12.2017 - 08.2018
Bachelor of Science - Psychology
University of Cape Coast
/2018 - /2022
WASSCE - Home Economics
OLA Girls Senior High School
/2014 - /2017