Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Pamela Gyamfuah-Acheampong

Accra

Summary

I am a dedicated Individual with excellent experience in both governmental and non-governmental industry. I Maintain a professional appearance and demeanor and expertly complete assigned tasks with a focus on quality. i am a dependable and quick-learning team player with effective communication and organizational skills. Also, am a skilled entrepreneur and customer service-oriented person. I strongly believe that determination, hard work, and dedication are the keys in achieving any goal, Being it personal or professional. i am adaptable, versatile, outspoken, and a confident worker within any dynamic environment and also looking forward to pursuing a career in recruitment.

Overview

10
10
years of professional experience

Work History

Voluntary Worker

Smile Initiative
Kumasi
12.2021 - Current
  • Approaching business, local authorities, trust and individuals to secure fundings.
  • Answered phone to filter calls, assist and redirect appropriate personnel.
  • Maintained and updated database of information for organization.
  • Completed bookkeeping and accounting duties by managing invoices and expense tracking.
  • Served on advisory boards and committees to boost program planning and administration.
  • Drafted emails, wrote memos, created contracts and prepared other communications.

Volunteer Coordinator

Impact Charity
Sunyani
12.2018 - Current
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Developed volunteer policies and procedures, codes of conduct and volunteer standards.
  • Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
  • Coordinated logistics of scheduling, supplying and transporting volunteers.
  • Championed volunteer achievements and drove performance through incentives.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Planned large-scale events such as outreach programs, conferences, and meetings.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Met with other volunteers and program leaders to discuss new service opportunities.

Administrative Officer

Unleashed Potential Consult
Accra
06.2018 - 07.2022
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Prepared reports to assist business leaders with key decision making and strategic operations
  • Reviewed information, created models and contributed to decision-making process by forecasting trends.
  • Planned and executed events for employees and clients and managed logistics and vendor relations.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Supported clients with business analysis, documentation and data modeling.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and managed data information systems to monitor program operations and provide indicators of effectiveness.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Secretary Manager (Estate Dept.)

Cocoa Marketing Company
Kumasi
08.2020 - 08.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Recorded expenses and maintained accounting records.
  • Hired and managed groundskeepers and custodial staff ensuring professional and welcoming atmosphere.
  • Assisted in land acquisition for development of sheds,regional manager's apartments and apartments for other staffs as both new developments and additions to existing communities.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Collected and maintained careful records of rental payments and payment dates.
  • Planned special events such as lotteries, dedications and project tours.
  • Participated in client review meetings to present and discuss advanced planning topics.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Strategically distributed administrative tasks amongst staff and provided guidance to promote performance.
  • Strategically distributed administrative tasks amongst staff and provided guidance to promote performance.

Education

Bachelor of Arts - Law (Post-Law)

Wisconsin International University College, Accra, Ghana
03.2025

Bachelor of Arts - Political Science And Sociology

Kwame Nkrumah University of Sci And Technology, Kumasi, Ghana
09.2020

High School Diploma -

St. Monicas Senior High, Asante Mampong
04.2016
  • Executive Member of writers and debaters club
  • Elected as a treasurer for writers and debaters club in 2015
  • Awarded for inter zonal narcotic quiz
  • Majored in Economics, History, Government and Geography

Skills

  • Fundraising Implementation
  • Customer Care
  • Planning and Prioritization
  • Records and Database Management
  • Communication
  • Entrepreneurial skills
  • Interpersonal skills
  • Time management
  • Commercial awareness
  • Business Correspondence
  • HR Support
  • Documentation

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved work issues.
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Scheduling - Communicated with customers through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Awarded as best treasurer for St. Monica's writers and debaters club.
  • won an award as a candidate for St. Monica's snr. high during a narcotic inter-zonal quiz competition
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Managed daily schedules and sales leads for [Number] senior and junior loan officers.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups.
  • Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
  • Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.

Timeline

Voluntary Worker - Smile Initiative
12.2021 - Current
Secretary Manager (Estate Dept.) - Cocoa Marketing Company
08.2020 - 08.2021
Volunteer Coordinator - Impact Charity
12.2018 - Current
Administrative Officer - Unleashed Potential Consult
06.2018 - 07.2022
Wisconsin International University College - Bachelor of Arts, Law (Post-Law)
Kwame Nkrumah University of Sci And Technology - Bachelor of Arts, Political Science And Sociology
St. Monicas Senior High - High School Diploma,

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Pamela Gyamfuah-Acheampong