Business Operations Manager
Open To Work
GEORGINA PALMER KING
North Star Water Company Ltd.
Accra,Accra
Work Preference
Job Search Status:
Open to workDesired Job Title
Project CoordinatorProject AssistantCustomer Success ManagerBusiness Development ManagerAdministrative ManagerWork Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
RemoteHybridOn-SiteLocation:
Accra, GhanaOpen to relocation:
YesImportant To Me
Flexible work hoursWork-life balanceCompany CultureHealthcare benefitsPersonal development programsPaid time off14
Years of experience
1
Certification
1
Language
Summary
Business Operations Manager with over 10 years of experience leading administration, procurement, grants and compliance, client success, and project coordination across the construction, technology, WASH, and NGO sectors. Builds and runs the operational backbone that lets organizations deliver reliably — payroll and vendor management, budget and resource oversight, stakeholder and client relationships, and cross-functional project delivery. Currently pursuing a Master of Arts (MA) in Organizational Leadership and Governance at the University of Ghana Business School, with expected graduation in 2027. Recognized for improving operational efficiency, strengthening compliance, and delivering measurable results across every organization worked with.
Work History
Business Development Manager
1 Year 11 Months- Managed and monitored grants and investment portfolio, ensuring regulatory compliance and timely reporting to funders.
- Identified, cultivated, and converted strategic partnerships to advance water access initiatives and expand organizational reach.
- Developed high-quality grant proposals in collaboration with grant prospects, contributing to funding pipeline growth.
- Represented the organization at senior stakeholder and investor meetings, strengthening brand visibility and collaborative relationships.
- Represented North Star Water as company delegate at the Ghana Hub Network 2025, in partnership with Yison Tech Ghana, engaging stakeholders to strengthen strategic partnerships.
Administrative Manager
1 Year 10 Months- Administered payroll for 200+ employees across multiple project sites, ensuring accurate and timely salary disbursement each pay cycle.
- Managed fuel data entry, analysis, and reporting, enabling data-driven operational decision-making for site management.
- Developed and implemented office policies, enhancing productivity and compliance across departments.
- Collaborated cross-functionally with project managers, site supervisors, and finance teams to verify data integrity and resolve discrepancies.
- Oversaw daily administrative operations, ensuring efficient workflow and resource allocation.
Logistics & Procurement
2 Months- Managed end-to-end procurement and materials inventory for safe water projects serving rural and peri-urban communities, ensuring supply continuity and cost accountability.
- Utilized the mWater platform to track and update community water point performance data, supporting evidence-based project reporting.
- Processed community water purchases via Laison prepaid smart water meter software, ensuring uninterrupted water supply.
- Streamlined procurement processes, reducing lead times and enhancing operational efficiency.
- Developed and maintained supplier relationships to ensure timely procurement of materials.
Business Support Officer
5 Months- Coordinated multiple concurrent projects, ensuring alignment with organizational timelines, objectives, and donor requirements.
- Strengthened stakeholder relationships through strategic meeting coordination and consistent follow-up communication.
- Managed CEO's calendar, scheduling daily activities for optimal time management and organizational efficiency.
- Developed and managed social media content across platforms, increasing audience engagement and organizational visibility.
- Developed training materials to support staff in operational procedures and best practices.
Customer Success Manager
4 Years 5 Months- Managed a portfolio of 200+ B2B fleet management accounts, sustaining approximately 90% annual renewal (around 180 accounts renewing per cycle) through escalation management, contract negotiation, and service renewals.
- Reactivated lapsed accounts, returning previously churned clients to active paying subscription.
- Converted the existing client base into a consistent referral channel, generating new business from satisfied accounts.
- Led client and prospect meetings, translating telematics capability into clear operational value that moved prospects to adopt company products and services.
- Secured and led high-level meetings with key stakeholders, showcasing telematics products and articulating service ROI to C-suite decision-makers.
- Delivered telematics software training to clients, enabling effective use of vehicle tracking systems and improving client operational performance.
- Analyzed vehicle tracking data and prepared streamlined telematics reports, supporting client decision-making and contract performance reviews.
- Represented the company at industry seminars and events, engaging potential clients and building brand visibility in the fleet management sector.
- Represented the company at a technology expo, engaging prospective clients at the company booth; generated 50+ leads and converted approximately 10 into paying clients.
Assistant Project Lead
1 Year- Assisted in planning and executing large-scale organizational events, ensuring effective coordination and on-time delivery.
- Managed stakeholder communication and provided regular project status updates, maintaining alignment across all project teams.
- Conducted research and media analysis to determine staffing requirements for events, contributing to efficient resource planning.
- Provided comprehensive administrative support to ensure smooth daily operations and executive productivity.
Fleet & Administrative Officer
4 Years 9 Months- Managed clients' fleet from company servers daily, running and delivering performance reports to support fleet oversight.
- Managed SIM registrations, activations/deactivations, and telecom network database records, maintaining data integrity and reducing network inventory costs.
- Coordinated office operations including invoicing, payment processing, and VAT/WHT tax return filing, ensuring financial compliance.
- Prepared client reports and presentations, supporting account management and business review processes.
- Managed tools and equipment inventory for the organization, ensuring asset accountability.
- Supported executive productivity by scheduling the CEO's daily activities and communications.
Education
Master of Arts (MA) - Organizational Leadership and Governance
Bachelor of Business Administration (BBA)
Skills
Operations Management
Procurement & Vendor Management
Strategic Planning Support
Business Development
Office Administration
HR & Payroll Administration
Budget & Resource Management
Data Analysis & Reporting
Project Coordination
Stakeholder Relationship Management
Leadership & Team Coordination
Fleet Management
Business & Finance Systems: Sage Intacct | ERP Systems | Zoho CRM | Capsule CRM
Operations & Field Platforms: mWater | Laison Prepaid Smart Water Meter Software | GPS & Telematics Tracking Software
Productivity & Analysis: Microsoft Office Suite (Advanced Excel
Word
PowerPoint
Outlook) | Google Workspace (Sheets
Docs
Drive)
AI Tools: Claude | ChatGPT | NotebookLM
Design & Communications: Canva | Social Media Management Tools
Websites
Certification
- Google Data Analytics Google 2023
- Introduction to WASH in Emergencies Cornerstone OnDemand Foundation / Disaster Ready 2025
- Virtual Assistant Professional Certificate Edu Course eLearning (Coursera) 2024
Accomplishments
- Successfully managed administrative operations supporting 200+ employees across multiple project sites while maintaining payroll accuracy and operational compliance.
- Directed end-to-end planning and delivery of the MFP-A-funded Summer Art Camp 2024 for deaf and hard-of-hearing children as Project Planner, managing budget, graphic design, cross-institution student outsourcing, and stakeholder reporting, achieving full program completion on schedule and within budget.
- Built and managed grants and investment portfolio at North Star Water Company, ensuring 100% compliance with funder reporting requirements.
- Secured strategic partnerships that expanded stakeholder engagement and supported organizational growth initiatives.
- Sustained approximately 90% annual renewal across a 200+ account client portfolio at Nsoroma GPS, over a nine-year combined tenure (2012–2017, 2019–2024).
LANGUAGES
English (Fluent)
ADDITIONAL EXPERIENCE
- Graphic Design & Videography: Designs flyers and creates video content for business pages and social media.
- Business Consulting: Advises small businesses on operational growth; supported Atlas Enterprise with staff hiring on two occasions.
Timeline
Logistics & Procurement
4Ward Development Ghana Ltd.
10.2025 - 12.2025
Business Development Manager
North Star Water Company Ltd.
09.2024 - 08.2026
Administrative Manager
Limerica Ghana Limited
08.2024 - 06.2026
Business Support Officer
Multikids Africa (NGO)
03.2024 - 08.2024
Customer Success Manager
Nsoroma GPS Limited Technology
10.2019 - 03.2024
Assistant Project Lead
Ghana Tourism Development Company Ltd.
09.2018 - 09.2019
Fleet & Administrative Officer
Nsoroma GPS Limited Technology
05.2012 - 02.2017
University of Ghana Business School (UGBS)
Master of Arts (MA) from Organizational Leadership and Governance
University of Professional Studies
Bachelor of Business Administration (BBA)