Palmella Amponsah
Accra
Summary
Dedicated professional recognized for exceptional customer service, conflict resolution, and team collaboration. Proven success in enhancing customer satisfaction and team performance. Detail-oriented candidate with a strong foundation in data analysis and project management. Experienced in utilizing innovative solutions to address customer needs and improve operational efficiency, contributing to heightened team productivity.
Overview
5
5
years of professional experience
Work History
Data Annotation & AI Training
Anthropic
01.2020 - 05.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
Language Proficiency (Spanish)
Alignerr
04.2020 - 02.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
Education
Master of Arts - Business Administration And Management
Ashesi University
01-2030
Skills
- Customer service
- Team collaboration
- Project management
- Data analysis
- Problem solving
- Conflict resolution
Languages
Spanish
Proficient (C2)
C2
Dutch
Intermediate (B1)
B1
English
Proficient (C2)
C2
Timeline
Language Proficiency (Spanish)
Alignerr
04.2020 - 02.2025
Data Annotation & AI Training
Anthropic
01.2020 - 05.2025
Master of Arts - Business Administration And Management
Ashesi University