Owusuaa Baafi Patience
Konongo
Summary
An enthusiastic team player, driven to enhance team achievements through dedicated effort. My meticulous attention to detail is complemented by exceptional organizational skills. With a solid grasp of daily responsibilities and training requirements, I am driven by a strong motivation to learn, evolve, and excel in any setting. Coupled with proficient computer skills, I am poised to make a positive impact.
Overview
2
2
years of professional experience
Work History
National Service Personnel
Ghana Post Company Ltd
11.2023 - 08.2024
- Established policies and procedures for efficient management of resources.
- Collaborated with product development teams to understand customer needs and recommend improvements in products or services offered.
- Negotiated contracts with vendors and suppliers to secure favorable terms and conditions while purchasing materials required for servicing customers.
- Resolved escalated complaints from customers in a professional manner within established timelines.
- Collaborated with sales teams to identify upselling opportunities within existing client accounts, boosting revenue generation efforts.
- Increased customer satisfaction by implementing new service protocols and procedures.
Travel consultant(Internship)
Express Group Edu. Consult
04.2022 - 12.2022
- Building strong relationship with clients
- Ensure all booking and reservation are processed accurately
- Filing, photocopying and general administrative duties
- Researching travel option and presenting the best deals in terms of requirements
- Ensuring travel brochures and promotional literature are displayed prominently
- Advising on and organising visas and passports.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Provided excellent customer service in a fast-paced environment.
- Provided customers with detailed information about travel destinations and packages.
Education
B.A Culture and Tourism - Tourism And Hospitality Management
Kwame Nkrumah University of Science &Technology
Kumasi, Ghana 11-2023
Senior High School Certificate - General Arts
Tawheed Senior High School
Kumasi, Ghana 06-2019
Skills
- Human Resources Management
- Customer Service
- Attention to Detail
- Organizational Skills
- Teamwork and Collaboration
- Problem-solving abilities
- MS Office
- Interpersonal Skills
Timeline
National Service Personnel
Ghana Post Company Ltd
11.2023 - 08.2024
Travel consultant(Internship)
Express Group Edu. Consult
04.2022 - 12.2022
B.A Culture and Tourism - Tourism And Hospitality Management
Kwame Nkrumah University of Science &Technology
Senior High School Certificate - General Arts
Tawheed Senior High School
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