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OWUSU PATIENCE
Kaneshie-Accra
Summary
Hardworking professional with a strong interest in Engineering Geology, demonstrating a commitment to continuous learning and skill development. Open to new challenges and opportunities, ensuring responsibilities are met and knowledge is expanded through diverse experiences in operations and customer service.
Overview
11
11
years of professional experience
Work History
Operations manager
Ophiasare Ent. (Wilmar division)
01.2019 - 04.2021
- Answering and direct phone calls
- Organize and schedule meetings and appointments.
- Maintain contact lists.
- Develop and maintain filing system.
- Submit and reconcile expense reports.
- Provide general support for visitors.
- Prepare and monitor invoices.
- Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipts of supplies.
- Contribute to team effort by accomplishing related results needed.
- Write letters and emails on behalf of office staff.
- Cover reception desk when required.
- Handle sensitive information in confidential manner
- Greet and assist visitors to office
- Photocopy and print out documents on behalf of colleagues
Customer Service Representative
MTN Ghana Limited
10.2017 - 12.2018
- Responsible for answering calls to assist customers.
- Responsible for sending and responding to mails prior to complaints made by customers.
- Responsible for raising tickets on customer’s complaints made to the back office to attend to and assist customer through that channel.
- Responsible for calling customer back if there is the need to educate customer on our products and services by going the extra mile.
- Responsible for counseling customers with problems which are not network related.
Events Co-ordinator
Royal Fenn Multimedia
05.2017 - 09.2017
- Responsible for events planning and organization.
- Responsible for artist management and grooming.
General Science Tutor and Librarian
Manhean Senior High Technical School
09.2015 - 08.2016
- Preparation Scheme of work for the term.
- Preparation lecture notes.
- Setting questions for weekly assessment.
- Marking exams paper and preparation of terminal reports.
- Supervising students who visit the library.
- Counseling and helping students with both academic and emotional problems.
- National Service
President of interns
Geological Survey Department
05.2012 - 07.2012
- Making sure that all interns performs their duties.
- Separation of sand samples into different particles sizes (Sieve analysis)
- Preparation of sand samples into pellets to examine its mineral contents.
- Preparation of thin sections to examine mineral composition of samples under the microscope.
- Drilling of the earth to get samples and examine to know possible minerals in that terrain.
- Preparation of ceramic products.
- Drafting weekly reports to the supervisor.
- Drafting letters to inform CEO about trips to be made by interns and planning towards them with our team.
Sales and customer relations personnel
Vodafone Ghana Limited
01.2010 - 08.2010
- Customer relations services
- Marketing and sales of new products.
- Performing secretarial duties to the marketing manager.
- Receiving cash payments.
- Educating the general public about our products and services through presentations.
Education
Bachelor of science - Physician Assistantship
Narh-Bita College
01-2025
Bachelor of Science - Earth Science
University of Ghana Legon
01-2015
WASSCE - General Science
Abundant Grace Academy
01-2009
BECE -
Kwame Nkrumah Memorial Institute
01-2005
Skills
- Microsoft Word
- Excel
- PowerPoint
- Typing skills
References
- Lawrence Amoako Asare, Senior Ceramist, Geological Survey Department, joekwakwuasare@yahoo.com, +233 244259218
- Eric Acquaye Jnr, Team Supervisor, MTN Ghana Limited (Ison BPO Limited), +233 249375232
Hobbies and Interests
- Research
- Travelling
- Voluntary services
Students Research Project Title
Comparing the compressive strength of concrete using granite oyster shells and palm nuts shells.
General Qualities Acquired
- Gained confidence working with either my colleagues or superiors.
- Developed a good communication skill.
- Developed good time management skills.
- Learnt how to be accountable for whatever has been placed in my trust.
- Learnt how to either work alone and also as a team to provide an accurate result.
- Developed my leadership potentials.
- Developed an attitude of multitasking.
- Have good reporting skills.
Timeline
Operations manager
Ophiasare Ent. (Wilmar division)
01.2019 - 04.2021
Customer Service Representative
MTN Ghana Limited
10.2017 - 12.2018
Events Co-ordinator
Royal Fenn Multimedia
05.2017 - 09.2017
General Science Tutor and Librarian
Manhean Senior High Technical School
09.2015 - 08.2016
President of interns
Geological Survey Department
05.2012 - 07.2012
Sales and customer relations personnel
Vodafone Ghana Limited
01.2010 - 08.2010
Bachelor of science - Physician Assistantship
Narh-Bita College
Bachelor of Science - Earth Science
University of Ghana Legon
WASSCE - General Science
Abundant Grace Academy
BECE -
Kwame Nkrumah Memorial Institute