Owusu Benedict
Accra
Summary
Seasoned Warehouse Supervisor with proven experience in managing operations, coordinating logistics, and leading teams. Possess strong skills in inventory management, quality control, and process optimization. Demonstrated ability to improve efficiency and streamline procedures for enhanced productivity and performance. Notable impact includes implementing cost-saving strategies and enhancing warehouse workflow in previous roles.
Successful warehouse manager offering strong background in supervising and mentoring several employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.
Overview
7
7
years of professional experience
Work History
Warehouse Supervisor
Gold Coast food limited
Gomoa
01.2024 - Current
- Updated customers and interdepartmental employees on critical shipments upon request.
- Generated warehouse shipping documents, packing lists and invoices.
- Evaluated existing processes for cost savings opportunities.
- Stock taking every to make physical tallies with systematic figures.
- Taking concrete decisions on how goods will reach final customer.
- Attending management meetings and explaining the activities thereon.
- Reporting daily to CEO on the activities thereon.
- Established and maintained good relations with customers, vendors, and transport companies.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Maintained and updated inventory records accurately.
- Collected stock location orders and printed requests to maintain inventory control.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Presented and explained work orders to team.
- Ensured appropriate staffing levels to meet production demands.
Relationship Officer
Opportunity International Bank
Kumasi
09.2020 - 10.2023
- Developed and executed strategies for customer retention and acquisition.
- Facilitated financial planning seminars and workshops for clients.
- Assisted customers in opening new accounts and resolving any queries or issues they had.
- Provided excellent customer service through active listening and problem solving skills.
- Provided support during onboarding process for new customers as well as existing ones.
- Collaborated with internal teams to maximize customer satisfaction levels.
- Managed supplier relations in accordance with company policies to drive supplier selection.
- Developed solutions to meet market gaps and drive company sales.
- Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
- Analysed client financial statements to offer tailored advice and products.
- Coordinated with product development teams to design services that meet client needs.
- Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
- Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
- Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
- Ensured compliance with regulatory standards and company policies in all client interactions.
- Established strong relationships with clients through regular, personalized communication.
- Supported product change requests to communicate impact on capacity plans.
- Provided expert financial advice to clients, enhancing their decision-making process.
Customer Service Lead
Talent micro finance
Kumasi
05.2018 - 07.2018
- Generated reports on key metrics such as average response time, first call resolution rate.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Handled customer inquiries and complaints in a professional manner.
- Collected deposits or payments and arranged for billing.
- Directed customer service staff activities, including training, coaching and performance management.
Education
Higher National Diploma - Accounting With Computing
Kumasi Technical University
Kumasi04-2020
Professional Certificate - Project Management
Project Management Institute
AccraSkills
- SOP maintenance
- Shipping and receiving management
- Stock audits
- Shipping and receiving operations
- Assembly and production
- Material handling practices
- Order picking and processing
- Quality assurance
- Warehouse organization
- Staff management
- Operations management
- Loss prevention
- Multitasking and organization
- Warehouse operations
- Load planning
- Logistics
- Stock control
- Inventory management
Languages
English
First Language
Timeline
Warehouse Supervisor
Gold Coast food limited
01.2024 - Current
Relationship Officer
Opportunity International Bank
09.2020 - 10.2023
Customer Service Lead
Talent micro finance
05.2018 - 07.2018
Higher National Diploma - Accounting With Computing
Kumasi Technical University
Professional Certificate - Project Management
Project Management Institute