Owuraku Addoh
Operations Manager
Kumasi
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Operations Manager
FOGS International
Kumasi, AH
08.2021 - 11.2022
- Introduced new methods, practices and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Formulated processes to reduce downtime and financial loss.
Head of Information Technology
Aqua Salveo For Life Africa
Kumasi, AH
10.2019 - 05.2021
- Updated customers and senior leaders on progress and roadblocks.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Created and terminated user's accounts from start to finish in business applications.
- Oversaw IT department operations and training.
- Oversaw imports and exports, local distribution and international payment systems.
- Developed strategies for the expansion of the business to Rwanda, Nigeria and Ivory Coast.
Customer Support Manager
Ubcoin
Remote
04.2018 - 01.2019
- Created customer support strategies to increase customer retention.
- Liaised with IT department to report technical issues and formulate trouble-shooting procedures.
- Managed over 20000 community members while providing support in the successful raise of $2 million.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Education
Bachelor of Science - Agribusiness Management
Kwame Nkrumah University of Science and Technology
Kumasi, AH 10.2014 - 06.2019
Skills
Supply Chain Management
Negotiation
Analytical and Critical Thinking
MS Office
Interpersonal Communication
Problem-Solving
Decision-Making
Timeline
Operations Manager
FOGS International
08.2021 - 11.2022
Head of Information Technology
Aqua Salveo For Life Africa
10.2019 - 05.2021
Customer Support Manager
Ubcoin
04.2018 - 01.2019
Bachelor of Science - Agribusiness Management
Kwame Nkrumah University of Science and Technology
10.2014 - 06.2019