Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Owuraku Addoh

Operations Manager
Kumasi

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Operations Manager

FOGS International
Kumasi, AH
08.2021 - 11.2022
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Formulated processes to reduce downtime and financial loss.

Head of Information Technology

Aqua Salveo For Life Africa
Kumasi, AH
10.2019 - 05.2021
  • Updated customers and senior leaders on progress and roadblocks.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Created and terminated user's accounts from start to finish in business applications.
  • Oversaw IT department operations and training.
  • Oversaw imports and exports, local distribution and international payment systems.
  • Developed strategies for the expansion of the business to Rwanda, Nigeria and Ivory Coast.

Customer Support Manager

Ubcoin
Remote
04.2018 - 01.2019
  • Created customer support strategies to increase customer retention.
  • Liaised with IT department to report technical issues and formulate trouble-shooting procedures.
  • Managed over 20000 community members while providing support in the successful raise of $2 million.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.

Education

Bachelor of Science - Agribusiness Management

Kwame Nkrumah University of Science and Technology
Kumasi, AH
10.2014 - 06.2019

Skills

    Supply Chain Management

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Timeline

Operations Manager

FOGS International
08.2021 - 11.2022

Head of Information Technology

Aqua Salveo For Life Africa
10.2019 - 05.2021

Customer Support Manager

Ubcoin
04.2018 - 01.2019

Bachelor of Science - Agribusiness Management

Kwame Nkrumah University of Science and Technology
10.2014 - 06.2019

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Owuraku AddohOperations Manager