Oswalla Darkoa Nkrumah
41 Onyasia Crescent, Accra
Summary
At Calbank PLC, excelled as a Teller by enhancing customer satisfaction through exceptional service and efficient transaction processing. Leveraged expertise in banking products and strong cross-selling abilities to meet client needs, significantly contributing to branch success. Demonstrated professionalism and a robust work ethic, embodying patience and empathy in customer interactions.
Overview
2
2
years of professional experience
Work History
Teller
Calbank PLC
11.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with banking needs and inquiries.
- Cross-sold debit cards, loans and other bank products.
Education
Public Relations, Marketing And Advertising
University of Media Arts And Communication
04.2023
Senior High School Graduate - General Arts
Ghana Senior High School
05.2018
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Approachable
- Sales and Cross-Selling
- Banking Product Knowledge
- Patience and Empathy
Timeline
Teller
Calbank PLC
11.2022 - Current
Public Relations, Marketing And Advertising
University of Media Arts And Communication
Senior High School Graduate - General Arts
Ghana Senior High School
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