OSCARIA SELASSIE AMEDONU
Accra,
Summary
I am a dependable professional with strong time management skills, proficient in team collaboration, and driven by goals. I am also capable of working independently. My organizational strengths enable me to innovate and achieve company objectives. Motivated by success, I am creative, diligent, and focused on meeting deadlines. I excel intellectually and perform well under pressure with minimal supervision.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
ADVANS GHANA SAVINGS AND LOANS
11.2021 - Current
- Transitioned to staff role post-National Service
- Introduced and promoted institution's products to customers, enhancing deposit mobilization
- Client prospection and on boarding to achieve target for volume mobilization
- Customer Relationship Management and Retention increasing number of clients in portfolio by 85%
- Meeting deposit mobilization target reaching an achieved target of 98%
- Boosted client acquisition and improved deposit portfolio, ensuring high customer satisfaction
- Tellering and Cash Management With little to no errors in a year.
- Managed record filing system, enabling easy finding
- Responsibility and accountability for vault key management
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices
- Sought ways to improve processes and services provided
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Responded proactively and positively to rapid change.
- Completed data entry to record call notes, suggestions and questions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
FRONT DESK OFFICER
APPLETECH IT SOLUTIONS
08.2018 - 10.2018
- Managed procurement processes to ensure timely acquisition of goods and services while adhering to budgetary constraints and quality standards
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Organized, maintained and updated information in computer databases.
Education
Bachelor Of Science - Procurement Management
Ghana Institute of Management and Public Administration - GIMPA
Diploma - Management Studies
Ghana Institute of Management and Public Administration - GIMPA
General Arts -
Aburi Girls Senior High School
Skills
- Customer Relationship Management
- Good Time Management
- Excellent Communication Skills
- Multitasking
- Advanced Ms Office knowledge
- Documentation And Reporting
- Computer Proficiency
- Administrative and Office Support
- Language Fluency
- Good Organizational skills
- Detail-Oriented
- Teamwork
- Data Entry
- Cross Selling and Upselling
- Complaint Handling and Resolution
- Customer Support
Languages
English
Upper intermediate (B2)
French
Elementary (A2)
References
- Joshua Sackitey, Branch Manager, Advans savings and Loans (Ashaiman), +233 26 880 6493, +233 26 227 1589, jsackitey@advansghana.com
- Wise Orleanse Kportufe, Accountant, Sunda Ghana Limited, +233 26 970 5440, sirwise8@gmail.com
- Alister Collins, CEO, Appletech IT Solutions, +233 24 470 3570
Timeline
CUSTOMER SERVICE OFFICER
ADVANS GHANA SAVINGS AND LOANS
11.2021 - Current
FRONT DESK OFFICER
APPLETECH IT SOLUTIONS
08.2018 - 10.2018
Bachelor Of Science - Procurement Management
Ghana Institute of Management and Public Administration - GIMPA
Diploma - Management Studies
Ghana Institute of Management and Public Administration - GIMPA
General Arts -
Aburi Girls Senior High School