OPPONG PRINCE DARFOUR
Accra,GHANA
Summary
A highly motivated and detail-oriented IT professional with a strong foundation in network monitoring, incident management, and system support. Experienced in working with monitoring and operations tools such as Invendis ITOC and Pizgloria, alongside modern technologies including JavaScript, Git, and web-based platforms. Skilled in troubleshooting network and system issues, analyzing alerts, and ensuring optimal uptime and performance of critical infrastructure. I demonstrates strong problem-solving abilities, effective communication, and the ability to perform in high-pressure, fast-paced Network Operations Center (NOC) environments and also committed to maintaining service reliability and contributing to operational excellence in support of telecom infrastructure at American Tower.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
IT NOC Engineer
Geronimo Data Systems(GDS)
Accra, Ghana
2024.02 - Current
- Continuously monitor network systems, servers, and applications to ensure servers are functioning correctly using tools such SolarWinds and Kapptivate to achieve 97-99% availability.
- Identify and diagnose network and system issues to minimize downtime and impact on operations.
- Analyze network performance metrics and system logs to identify trends and areas for improvement.
- Implement and recommend changes to enhance network performance, reliability, and efficiency.
- Respond to and manage alerts generated by monitoring tools, ensuring timely resolution of issues.
- Document and track incidents and resolutions in ticketing system.
- Perform routine maintenance tasks such as software updates, patches, and hardware replacements.
- Maintain detailed documentation of network configurations, procedures, and troubleshooting steps.
- Create and update knowledge base articles for common issues and solutions.
- Work closely with other IT teams, including system administrators, network engineers, and support staff, to resolve issues and implement solutions.
- Communicate effectively with stakeholders regarding network status, incidents, and resolutions.
- Ensure that all IT operations adhere to organizational policies, industry standards, and regulatory requirements.
- Provided technical support and training to team members on front-end development best practices.
NOC Engineer
Reime Ghana
Accra, Ghana
2023.01 - 2023.11
- Utilized Huawei U2020 to monitor power systems across telecom sites, ensuring continuous availability of network infrastructure.
- Monitored and analyzed power-related alarms including power failures, low voltage, battery faults, and rectifier issues.
- Detected and responded promptly to incidents affecting site power, minimizing downtime and maintaining network uptime.
- Investigated and diagnosed power-related faults, performing root cause analysis and escalating critical issues when necessary.
- Coordinated with field engineers to troubleshoot and resolve on-site power issues, including generator, battery, and grid-related failures.
- Supported incident management processes by initiating and tracking tickets through to resolution.
- Collaborated with network and operations teams to ensure seamless service continuity during power-related disruptions.
- Monitored health and performance of power systems supporting network devices, servers, and transmission equipment.
- Assisted in planning and executing maintenance activities for power infrastructure, ensuring minimal service interruption.
- Provided clear and timely communication on incidents, status updates, and resolutions to relevant stakeholders.
- Worked with vendors and internal teams to address and resolve complex power and infrastructure-related issues.
NOC Support
American Tower Cooperation
Accra, Ghana
2022.09 - 2023.11
- Monitored site power infrastructure to ensure optimal performance and continuous availability of network services.
- Responded promptly to power-related incidents and site outages, performing troubleshooting and root cause analysis to minimize downtime.
- Collaborated with cross-functional teams, including network engineers to resolve complex power issues affecting site operations.
- Utilized monitoring tools such as Invendis iTOC and PizGloria to detect site power failures, performance degradation, and potential outages.
- Coordinated Change Control Board (CCB) meetings and oversaw execution of planned power maintenance activities, ensuring proper scheduling and minimal service disruption.
- Prepared and maintained detailed documentation, including incident reports, escalation logs, and standard operating procedures (SOPs).
- Participated in on-call rotations, providing 24/7 support for power and network operations.
- Tracked and managed incidents by creating and updating tickets using ServiceNow, ensuring timely resolution and proper documentation
Front-End web developer
MEST AFRICA
Accra, GHANA
2025.10 - 2026.02
- Designed and developed responsive web applications using React, Tailwind CSS, and JavaScript, ensuring seamless user experiences across devices.
- Collaborated with UI/UX designers to translate wireframes and mockups into functional, pixel-perfect interfaces.
- Utilized Git and GitHub for version control, code reviews, and collaborative development with cross-functional teams.
- Optimized web applications for performance, accessibility, and SEO, reducing load times by 25%.
- Integrated APIs and third-party services to enhance application functionality and user engagement.
- Documented front-end code bases, ensuring maintainability and scalability for future development.
- Participated in Agile sprints, contributing to planning, stand-ups, and retrospectives.
- Web developer training program
Education
Bachelor of Science - Information Technology
Ghana Communication Technology
Ghana 2018.09 - 2022.07
Web Development Certificate - Web Development
Mest Africa
Accra, Greater Accra Region 2025.04 - 2025.08
Wassce - General Arts
St, Peter's Boy's SHS
Nkwatia-Ghana 2014.08 - 2017.05
Skills
- Salesforce for ticketing and reporting
- Smartsheet
- ServiceNow
- Spreadsheet applications like Google sheets
- MS Office
- Front-end development
- Problem-solving
- Analytical skills
- Good Communication skills
- Google Sheets
- Power BI
- Data manipulation
- CRM tools
- SQL
- Attention to detail
Projects
- Part of the migration team of the company's ticketing software from (Footprint) to Salesforce at ATC
- Part of the migration team of the ATCs Access control system to sites from Acsys Telecom to IAMs platform by organizing and conducting trainings for the company’s Vendors and Customers including I- engineering, MPI, Geoquaye and MTN Ghana.
- Built and designed a responsive Library management web app using React, Tailwind CSS, and JavaScript with Restful API integration.
- Prime Autos is an advertising website for users to post adverts and reach a large user market. This app was built using React, Tailwind CSS, and JavaScript.
- User sign in and sign up authentication. Personal testing project
- Event management website
Languages
English
Fluent
References
References available upon request.
Timeline
Front-End web developer
MEST AFRICA
2025.10 - 2026.02
Web Development Certificate - Web Development
Mest Africa
2025.04 - 2025.08
IT NOC Engineer
Geronimo Data Systems(GDS)
2024.02 - Current
NOC Engineer
Reime Ghana
2023.01 - 2023.11
NOC Support
American Tower Cooperation
2022.09 - 2023.11
Bachelor of Science - Information Technology
Ghana Communication Technology
2018.09 - 2022.07
Wassce - General Arts
St, Peter's Boy's SHS
2014.08 - 2017.05