Summary
Overview
Work History
Education
Skills
Projects
Languages
References
Timeline
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OPPONG PRINCE DARFOUR

Accra

Summary

A highly motivated and skilled IT professional with a strong technical background, who is dedicated to providing exceptional support and resolving complex network issues to ensure the smooth functioning of critical systems and services. And again, to work in a dynamic environment where my abilities will be fully utilized and appreciated, and provide support to a multitasking team.

Overview

2
2
years of professional experience

Work History

Network Operation Center Technician

TechMahindra (Geronimo Data Systems0
Accra
02.2024 - Current
  • Performed troubleshooting on complex systems to identify root cause of problems.
  • Developed and implemented strategies for improving network performance.
  • Advised on project costs, concepts or design changes.
  • Monitored server performance metrics using various tools, like SolarWinds and ILO.
  • Created detailed documentation of network configurations and changes.
  • Implemented patches and updates to ensure system stability and security.
  • Provided technical support for LAN and WAN networks including routers, switches, firewalls, wireless access points.
  • Ensured compliance with industry standards, such as ITIL V4.
  • Continuously monitor network systems, servers, and applications to ensure they are functioning correctly.
  • Document and track incidents and resolutions in the ticketing system.
  • Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

POWER SOLUTIONS ANALYST

American Tower Cooperation
Accra
10.2022 - 11.2023
  • Performed analysis on power outages, solar yield, to help management make informed decisions.
  • Monitored power systems and infrastructure, ensuring optimal performance and availability.
  • Responded to network incidents and outages promptly, performing troubleshooting and root cause analysis to minimize downtime.
  • Collaborated with cross-functional teams, including network engineers and system administrators, to resolve complex network issues.
  • Provided technical support to field engineers.
  • Coordinated with other teams to schedule and execute planned network changes.
  • Monitored system performance metrics in order to identify potential problems before they occur.

Education

Bachelor of Science - Information Technology

Ghana Communication Technology University
Tesano-Accra
06-2022

Skills

  • Data Collection and Cleaning
  • Data manipulation
  • Statistical knowledge in principles like standard deviation and regression
  • Data Visualization using Power BI, Tableau,
  • MS Excel
  • Intermediate Programming in Python and R
  • Problem-solving and analytical skills are needed to identify problems and offer solutions
  • Effective communication
  • Attention to detail and critical thinking
  • SQL
  • Microsoft Excel, PowerPoint, and Word
  • Other CRM tools, such as Salesforce, Smartsheet, ServiceNow, and SolarWinds
  • Familiarity with the ITIL V4 framework
  • Server administration
  • Backup management
  • System monitoring
  • Cross-functional collaboration
  • Network troubleshooting

Projects

1. Part of Deployment Team of Helioscope at ATC-Ghana May,2022

  • Designed tower sites remotely to simulate solar yield predictions using geographical location, system layout, shading, solar panel orientation and weather data to simulate solar energy production.
  • Trained field engineers on how to use the helioscope software
  • Designed 3D visualizations to simulate solar arrays in virtual space
  • Performed loss modeling analysis by checking DC-AC conversion losses, temperature losses and cable losses to estimate system performance compared to the real models.

2. Part of the migration team of the company's ticketing software from Footprint to Salesforce at ATC

3. Part of the migration team of the ATCs Access control system to their various sites from Acsys Telecom to IAMs platform by organizing and conducting trainings for the company’s Vendors and Customers including MTN Ghana

Languages

English
First Language

References

References available upon request.

Timeline

Network Operation Center Technician

TechMahindra (Geronimo Data Systems0
02.2024 - Current

POWER SOLUTIONS ANALYST

American Tower Cooperation
10.2022 - 11.2023

Bachelor of Science - Information Technology

Ghana Communication Technology University

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OPPONG PRINCE DARFOUR