Oppong Emmanuel Senior
Goaso
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Assistant manager
D K Korankye Group Of Companies
01.2022 - 01.2024
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Shop Attendant
D K Korankye Group Of Companies
11.2020 - 01.2022
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Maintained a clean and organized store environment, leading to increased foot traffic.
Education
Bachelor Of Business Administration - Hospitality And Tourism Management
Kwame Nkrumah University of Science And Technology
Kumasi ,GhanaGeneral Arts
Acherensua Senior High School
09.2020
Skills
- Staff Supervision
- Task Delegation
- Staff Management
- Employee Scheduling
- Recruiting and interviewing
- Policy Enforcement
- Orientation and training
- Sales Reporting
- Teamwork and Collaboration
- Problem Resolution
- Hiring and Training
Timeline
Assistant manager
D K Korankye Group Of Companies
01.2022 - 01.2024
Shop Attendant
D K Korankye Group Of Companies
11.2020 - 01.2022
Bachelor Of Business Administration - Hospitality And Tourism Management
Kwame Nkrumah University of Science And Technology
General Arts
Acherensua Senior High School
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