Opoku Nketia Darkwa
Accra
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
Kumasi South Hospital
12.2020 - 12.2022
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Responded promptly to incoming sales leads and requests for technical support.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Associate of Applied Science - Computer Science
Kumasi Technical University
Kumasi Ghana08.2019
Skills
- Call Center Operations
- Workforce Planning
- Troubleshooting and Assistance
- Desktop Partitioning Software
- Complaint Resolution
- PC Component Diagnostics
- Customer Communication and Empathy
- Friendly and Patient
- Emergency Service Coordination
- Resolve Technical Problems
- Assisting with Deployments
- Issue Troubleshooting
Timeline
IT Support Engineer
Kumasi South Hospital
12.2020 - 12.2022
Associate of Applied Science - Computer Science
Kumasi Technical University