Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Affiliations
Accomplishments
References
Timeline
Generic
Opoku Emmanuel Kwadwo

Opoku Emmanuel Kwadwo

Accra,Ghana

Summary

A skilled professional with expertise in mobile hardware repair, phone flashing and unlocking, and digital literacy instruction. Proficient in Microsoft Office, HTML, CSS, JavaScript, Tailwind CSS, and Bootstrap. Demonstrates strong customer support capabilities alongside excellent communication skills and patience. Adept at troubleshooting and problem solving with a keen attention to detail. Committed to teaching and empowering others through effective time management and instructional techniques. Aspires to leverage technical skills in a dynamic environment that fosters growth and innovation.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Mobile Phone Technician

Sotelmobicare
Accra, Ghana
08.2019 - 06.2025
  • Repaired over 300 smartphones including iPhone, Samsung, Techno, and Infix
  • Performed screen replacements, battery fixes, charging port repairs, and motherboard-level diagnostics
  • Handled software services such as phone flashing, FRP/icloud unlocking, IMEI repairs, and virus removal
  • Built customer trust through fast, honest, and reliable service

Sotelmobicare

Phone Technician
Ho, Ghana
08.2019 - 06.2025
  • Installed software updates and applications on customers' devices, improved user experience significantly.
  • Assisted in inventory management, ensured availability of necessary parts for repair.
  • Maintained a clean workspace and followed safety precautions to reduce risk of accidents or damage to devices.
  • Diagnosed and repaired various mobile phone faults by utilising up-to-date technical skills.
  • Provided in-depth product knowledge to customers, ensuring optimal product use.
  • Verified warranty status of damaged or faulty devices before initiating repairs.
  • Advised users and sit operators about performance, use and maintenance of ICT equipment.
  • Documented installation, maintenance and repair activities for technical tracking and billing requirements.
  • Maintained clear and complete records of installation, maintenance or repair actions.

Computer Tutor

Computer Tutor
Kete Krachi, Ghana
01.2021 - 07.2022
  • Trained students and adults in Microsoft Office (Word, Excel, PowerPoint), typing, and internet use
  • Designed personalized lessons for beginners and intermediate learners
  • Delivered both online and in-person sessions with hands-on support

Education

BSc - Information Technology Management

University of Professional Studies
08/2023 - 08/2025

Diploma of Higher Education - Information Technology Management

University of Professional Studies
Ghana
08/2021 - 08/2023

Skills

  • Mobile Hardware Repair
  • Phone Flashing & Unlocking
  • Microsoft Office Training
  • HTML
  • CSS
  • JavaScript
  • Tailwind CSS
  • Bootstrap
  • Typing & Digital Literacy Instruction
  • Customer Support
  • Troubleshooting
  • Communication
  • Patience
  • Teaching
  • Time Management
  • Problem Solving


Certification

  • Mobile Phone Repair & Diagnostics
  • Basic Web Development Certificate

Languages

English
Twi

Affiliations

  • Gaming
  • Coding

Accomplishments

    Best staff 2023

References

References available upon request.

Timeline

Computer Tutor

Computer Tutor
01.2021 - 07.2022

Mobile Phone Technician

Sotelmobicare
08.2019 - 06.2025

Sotelmobicare

Phone Technician
08.2019 - 06.2025

BSc - Information Technology Management

University of Professional Studies
08/2023 - 08/2025

Diploma of Higher Education - Information Technology Management

University of Professional Studies
08/2021 - 08/2023

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Opoku Emmanuel Kwadwo