Summary
Overview
Work History
Education
Skills
Certification
Languages
AREAS OF EXPERTISE
Timeline
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Ophelia Yeboah-Gyebi

Ashaley Botwe

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Harvest Time International School
01.2023 - 04.2025
  • Handled confidential records for students and staff, ensuring 100% data privacy compliance.
  • Improved data retrieval efficiency by 30% through accurate record-keeping.
  • Provided administrative support to management, facilitating smooth school operations.
  • Trained five new staff members, enhancing onboarding processes.

Records and Revenue Officer (National Service Personnel)

Tree of Life Clinic
11.2023 - 10.2024
  • Maintained accurate financial records, ensuring 100% compliance with revenue tracking standards.
  • Registered over 500 clients, improving efficiency and reducing registration time by 20%.
  • Issued payment receipts and managed transaction documentation, eliminating financial discrepancies.
  • Acted as a liaison between the clinic and clients, improving satisfaction by 15%.
  • Provided administrative and customer service support, contributing to a positive organizational reputation.

Bookshop Attendant

Harvest Time International School
05.2018 - 10.2019
  • Managed daily sales and income records, ensuring compliance with financial reporting standards.
  • Reduced stock shortages by 20% through efficient inventory management.
  • Increased daily sales by 15% through excellent customer service and product recommendations.
  • Streamlined stock management, reducing restocking time by 25%.

Education

BSc - Accounting and Finance

University of Professional Studies
Accra
10.2024

Skills

  • Proficient in the use of Microsoft Office Suite and Google Workspace to generate high-quality reports
  • Strong organizational and multitasking abilities
  • Problem-solving and critical thinking
  • Attention to detail and accuracy
  • Time management and ability to meet deadlines
  • Adaptability in fast-paced environments
  • Excellent reporting abilities
  • Excellent teamwork and collaboration abilities in multicultural environments
  • Fluent in English, Twi and Larteh languages with the ability to engage diverse clientele
  • Relationship building
  • Customer relations
  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Computer proficiency
  • Complaint handling
  • Appointment scheduling
  • Team development

Certification

Introduction to Digital Business Skills offered by HP Foundation (2025)

Languages

English
Advanced (C1)
French
Elementary (A2)

AREAS OF EXPERTISE

Administrative Support & Office Management | Stakeholder Engagement & Communication | Data Management & Record Keeping | Financial Reporting & Revenue Tracking | Customer Service & Client Relations

Timeline

Records and Revenue Officer (National Service Personnel)

Tree of Life Clinic
11.2023 - 10.2024

Administrative Assistant

Harvest Time International School
01.2023 - 04.2025

Bookshop Attendant

Harvest Time International School
05.2018 - 10.2019

BSc - Accounting and Finance

University of Professional Studies

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Ophelia Yeboah-Gyebi