Ophelia Teye
Accra
Summary
Committed Operations Officer skilled in increasing operational efficiency to achieve corporate goals. Detail-oriented with drive for effectively managing budgets and executing office administration tasks.
Overview
2
2
years of professional experience
Work History
Operations Officer
Margins ID group
10.2023 - Current
- Evaluated system performance and identified areas for improvement in order to increase efficiency.
- Implemented changes based on customer requirements or feedbacks received from them.
- Managed day-to-day activities related to IT infrastructure operations.
- Assisted with the development of operational plans and procedures.
- Analyzed customer feedbacks to identify areas where improvements can be made in terms of service delivery.
Data Analyst Intern
Skaik consulting agency
06.2022 - 08.2022
- Creating of surveys for customers
- Customer service rep
- Analyzed large datasets to identify trends and patterns.
- Collaborated with other teams to develop analytics solutions that provide value-added insights.
- Developed data visualizations and dashboards to track business metrics using Tableau.
Education
Bachelor of Arts - Geography With Sociology
University of Ghana
Skills
- Operational Efficiency
- Process Improvements
- Team player
- Hardworking
- Responsible
Languages
English
Proficient
C2
Timeline
Operations Officer
Margins ID group
10.2023 - Current
Data Analyst Intern
Skaik consulting agency
06.2022 - 08.2022
Bachelor of Arts - Geography With Sociology
University of Ghana