OPHELIA AKPALU
Accra
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Cashier
Eurapharma Care Services Ghana Limited
Labone-Accra
04.2024 - Current
- Provide a positive customer experience with fair, friendly and courteous service.
- Register transaction on the EMR system through the modes of payment in cash, cheque, online transfers, visa payments and issue out receipts.
- Liaise with the finance team to handle refunds for patients.
- Balance the transaction register and generate reports on credit and cash transactions.
- Prepare cash received to be deposited to the bank when necessary.
- Contribute to team effort by accomplishing related results as needed.
Cashier
Cedar Medical Diagnostics
Graphic Road-Accra
09.2020 - 04.2024
- Generated bill and collects payments made in cash, cheque, mobile money.
- Printed or issued receipts to customers.
- Issued refunds to customers on management approval.
- Ensured accurate balancing of transactions at the end of the day.
- Reconciled cash amount collected with total payments made.
- Kept accurate records of all the cash and cheques sent to bank.
- Disbursing and accounting for all petty cash and any other cash or cash equivalent.
- Preparing daily and monthly reports on sales and expenses.
- Preparing and collation of monthly report for referral facilities and payments for referral commissions.
- Submission of insurance claims.
- · Performed other duties instructed by my superior.
Business Manager
Et Microfinance Limited
Kaneshie-Accra
06.2016 - 04.2019
- Monitored and supervised mobile bankers to ensure entries are keyed onsite.
- Assessed loan clients such as their financial status, credit risk and proper evaluation to determine granting of loan.
- Visited and followed up on customers and recovered of loans issued.
- Authorized and approval of transactions.
- Assisted and resolved discrepancies in customers account.
- Ensured timely and accurate monthly bank reconciliation.
- Assisted in the preparation and generation of regulatory reports or requirement as may be required.
- Assist in the preparing of Final Accounts.
- Compilation and sorting of documents such as invoices, cheque books and vouchers.
- Handled account payments, payables and account receivables.
- Prepared weekly and monthly prudential returns of the activities of the organization and sent via email to Bank of Ghana.
- Established tables of accounts and assigning entries to proper accounts.
- Posted of cash receipts, expenses and other transactions to journal and ledgers, and verify accuracy.
- Opened new customer accounts.
- Prepared payroll, calculation and payment of SSNIT contributions and tax.
- Raised, disbursed and accounted for all petty cash and any other cash or cash equivalent
- Provided account services to customers by receiving deposits and loan repayments.
- Cashed and issued savings withdrawals and deposits.
National Service Person
Atua Government Hospital
Odumase-Krobo
09.2014 - 05.2016
- Billed and submitted insurance claim forms.
- Issued receipts to customers.
- Reconciled cash and cashbook.
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
Internship Student
37 Military Hospital
Accra, Ghana
07.2013 - 09.2013
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Registered new entrants and retrieved patients folders.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
Bachelor of Science - Accounting
University of Professional Studies
Accra06-2019
HND - Accounting
Ho Technical University
Ho, Ghana06-2014
Skills
- Leadership and team management
- Adaptive and interpersonal skills
- Time management and organization
- Computer skills: Microsoft Office Suite (Word, Excel, PowerPoint)
- Communication and analytical skills
Timeline
Cashier
Eurapharma Care Services Ghana Limited
04.2024 - Current
Cashier
Cedar Medical Diagnostics
09.2020 - 04.2024
Business Manager
Et Microfinance Limited
06.2016 - 04.2019
National Service Person
Atua Government Hospital
09.2014 - 05.2016
Internship Student
37 Military Hospital
07.2013 - 09.2013
Bachelor of Science - Accounting
University of Professional Studies
HND - Accounting
Ho Technical University