Oluwasina Nwakaego
Sagamu
Summary
Retail Store Manager experienced in inventory management and customer engagement. Trained teams to enhance service quality, implemented promotional strategies that boosted sales, and resolved customer issues. Focused on maintaining efficient operations and building strong client relationships.
Overview
1
1
Language
6
6
years of post-secondary education
12
12
years of professional experience
Work History
Retail Store Manager
Olmart essentials limited
Sagamu
05.2021 - Current
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff to improve customer service and teamwork.
- Oversaw inventory management and conducted regular stock audits.
- Analyzed sales data to identify trends and optimize product offerings.
- Developed visual merchandising strategies to enhance product displays.
- Implemented promotional campaigns to boost sales and customer engagement.
- Resolved customer complaints effectively to maintain satisfaction levels.
Sales Executive
Tangerine Ng
Lagos
09.2017 - 04.2021
- Executed cold calling and networking strategies to drive product and service sales.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed strong client relationships through effective communication and personalized service.
- Cultivated relationships with existing customers to encourage repeat business.
- Handled customer inquiries and swiftly resolved issues to enhance client satisfaction.
- Trained new sales representatives on company products and sales techniques.
- Conducted market research to identify potential clients and emerging trends.
- Generated new sales leads by actively engaging with potential clients. through inbound lead follow-up.
- Participated in trade shows to showcase products and network with industry professionals.
Sales Associate
ARM PLC
Lagos
10.2014 - 09.2017
- Engaged customers to understand their needs and recommend suitable products.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Educated customers on new product features and benefits for informed purchasing decisions.
- Processed transactions efficiently using point-of-sale systems and software.
- Maintained product displays to enhance visibility and attract customer interest.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Tracked sales performance metrics to identify trends in market place.
- Tracked sales performance metrics to identify trends in marketplace.
Education
Bachelor of Science - Geology
Delta State University
Abraka, Nigeria 02.2007 - 10.2012
Royal Comprehensive College
Lagos, NigeriaSkills
- Inventory management
- Visual merchandising
- Sales data analysis
- Promotional strategies
- Customer engagement
- Customer relationship management
- Staff training
- Supplier communication
- Conflict resolution
- Effective communication
Languages
English
First Language
Timeline
Retail Store Manager
Olmart essentials limited
05.2021 - Current
Sales Executive
Tangerine Ng
09.2017 - 04.2021
Sales Associate
ARM PLC
10.2014 - 09.2017
Bachelor of Science - Geology
Delta State University
02.2007 - 10.2012
Royal Comprehensive College