Dedicated professional with a track record of meeting company objectives through consistent and organized practices. Capable of working as part of a team and adapting to new situations and challenges in order to best advance organizational goals. Resourceful expert in learning customer needs while being committed to strengthening customer experiences with positivity and professionalism by providing solutions to problems.
1. In charge of planning, implementing, monitoring, and evaluating seminars sessions and mentee, mentor relationship. Interacted with over 30 mentees and moderated 5 major events.
2. Communicate with mentors, mentees and engage with seminar speakers.
3. Organizing meetings, producing agendas and minutes.
4. Responsible for answering all queries from mentees, mentors and stakeholders.
1. Contacted DHL customers (both origin and destination) to gather clearance-related shipment information, ensuring the prompt clearance of client shipments. Averaged over 40 client interactions daily, demonstrating effective communication skills.
2. Assisted in coordinating activities between the clearance department and DHL Customer Service, Finance, and Commercial departments. Facilitated seamless collaboration on matters related to customs clearance.
3. Provided customers with timely duty and tax advice notifications, enhancing their understanding of related financial implications.
4. Managed customs-related complaints and inquiries through the company's Google My Business Account, ensuring prompt and satisfactory resolutions.
5. Conducted thorough examinations of shipments to support customs valuation and other customs-related tasks, ensuring compliance with regulations.
1. Facilitated communication with three external Accra Stations to support the export of cocoa documentation.
2 .Arranged and systematized files, spreadsheets, and reports.
3. Recorded meeting minutes and prepared documentation to enhance departmental activities.
4 Reported back to instructor to receive day-to-day tasks and responsibilities.
1 Customer Service Relationship Management
2 Microsoft Office Proficiency
3 Teamwork
4 Database Administration
5 Office Administration
6 Business Correspondence
7 Emotional Intelligence
8 Critical Thinking
9 Communication Skills
10 Volunteer Relation
11 Data Acquisition
12 Documentation and Control