OLIVIA YEBOAH AYEH
Summary
Self-motivated, safety-conscious and a hospitable professional with over three years customer service experience and a genuine passion for delivering authentic customer services. Skilled in communication, collaboration, problem solving and the ability to thrive in a dynamic multicultural environment.
Overview
7
7
years of professional experience
Work History
Bank Teller
Guarantee Trust Bank
Accra
01.2025 - Current
- Attend to a minimum of twenty customers with account inquiries, banking services and transactions daily.
- Collaborate closely with team members to handle unexpected customer concerns and maintain service flow.
- Verify customer signatures on documents and ensure accuracy of all paperwork before submitting for approval.
- Developed professionalism, attention to details and collaboration skills in a fast pace client-focused environment.
Receptionist
Varis Consult
Accra
01.2024 - 12.2024
- Responded promptly and accurately to a minimum of fifteen taxpayers inquiries about their tax account status daily.
- Updated taxpayers files with new information regarding taxes.
- Filed and made payments on taxpayers portal.
- Developed active listening skills, time management, adaptability and flexibility.
Customer Service Representative
Ghana Revenue Authority
01.2019 - 12.2023
- Assisted taxpayers with tax related issues and their tax portal.
- Professionally dealt with inquiries and disseminated information to customers.
- Compiled and managed taxpayer's complaints throughout the period.
- Developed communication skills, problem solving and the ability to stay calm under pressure..
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION (HUMAN RESOURCE MANAGEMENT)
Kwame Nkrumah University of Science and Technology
11-2023
WEST AFRICAN SENIOR SCHOOL CERTIFICATE - GENERAL ARTS
Nsawam Senior High School
01.2016
Skills
- Problem solving
- Team work and collaboration
- Safety conscious
- Adaptable and flexible
- Exceptional time manager
- Attention to details
- Calm under pressure
- Cultural sensitivity and awareness
- Excellent communication and interpersonal skills
- Proven customer experience
- Highly professional and confident
- Physically fit and healthy
- Friendly, patient and observant
- Passion to serve others with empathy
References
- Madam Dorothy Adaku Tagoe, Administrator, Ghana Revenue Authority, 0554072671
- Madam Vida Asente Manager, Guarantee Trust Bank North industrial Area Branch, Accra. 0504100268
Languages
English
Proficient
C2
Interest and Hobbies
- Passionate about travel, cultural exchange, adventure and physical fitness.
Personal Data
- Cabin Crew Applicatant
- https://www.linkedin.com/in/olivia-yeboah-ayeh-68a92625b
- Height: 165cm
- Weight: 65kg
- BMI: 23.9
Timeline
Bank Teller
Guarantee Trust Bank
01.2025 - Current
Receptionist
Varis Consult
01.2024 - 12.2024
Customer Service Representative
Ghana Revenue Authority
01.2019 - 12.2023
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION (HUMAN RESOURCE MANAGEMENT)
Kwame Nkrumah University of Science and Technology
WEST AFRICAN SENIOR SCHOOL CERTIFICATE - GENERAL ARTS
Nsawam Senior High School