Summary
Overview
Work History
Education
Skills
Timeline
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OLIVIA GEORGETTE AGGREY

Accra,Greater Accra

Summary

Detail-oriented professional with expertise in organising schedules, managing inboxes, and prioritising communications to ensure seamless workflow. Skilled in data entry, record maintenance, and digital file organisation, complemented by proficiency in Microsoft Office and Google Workspace. Adept at handling client inquiries with professionalism and conducting online research to deliver insightful reports. Experienced in using tools such as Trello for efficient task management. Committed to producing polished documents through meticulous editing and formatting while maintaining a high standard of presentation.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Virtual Assistant

Freelance
Accra, Greater Accra Region
12.2024 - Current
  • Conducted online research for important projects, leading to well-informed decisions.
  • Facilitated virtual conferences and webinars, contributing to knowledge sharing within the company.
  • Organised business travel arrangements for senior management, resulting in efficient use of time.
  • Organised master calendar of appointments, operational targets and projects.
  • Documented conferences, meetings and appointments with verbatim reports.
  • Maintained client confidentiality by adhering strictly to data protection laws and company policies.

Customer Service Representative

Jenny's Collection
Accra, Greater Accra Region
11.2024 - 12.2024
  • Advised customers on availability, pricing and location of products.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled in-person, email and mailed correspondence.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by 50%.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Administrator

Action Chapel International - Chosen Family
Cape Coast, Central Region
09.2020 - 08.2021
  • Ensured seamless running of day-to-day church operations through effective management tasks.
  • Processed weekly offerings; maintained high levels of financial integrity.
  • Coordinated facility repairs, ensured a safe environment for staff and congregants.
  • Streamlined communication between church leaders and congregation members through regular newsletters.
  • Managed, efficient filing system for church records and documents.
  • Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.

Administrative Assistant

Action Chapel International - Chosen Family
Cape Coast, Central Region
07.2018 - 08.2020
  • Assisted with budget preparations enabling effective financial planning.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Organised client meetings, prepared agendas and took detailed minutes.

Education

Bachelor of Science - Geomatic Engineering

Kwame Nkrumah University of Science and Technology
Kumasi, Ashanti Region
09.2012 - 07.2016

Certificate - Virtual Assistant

ALX, Africa
Accra, Greater Accra Region
10.2024 - 12.2024

Skills

  • Organizing schedules, managing inboxes, and prioritizing important emails
  • Accurately inputting data, maintaining records, and organizing digital files
  • Handling client inquiries, responding to messages, and maintaining professionalism
  • Using tools like Trello, Asana, or Microsoft To-Do for workflow organization
  • Proficiency in Microsoft Office and Google Workspace
  • Conducting online research and compiling reports with key insights
  • Editing, formatting, and ensuring professional presentation of documents

Timeline

Virtual Assistant

Freelance
12.2024 - Current

Customer Service Representative

Jenny's Collection
11.2024 - 12.2024

Certificate - Virtual Assistant

ALX, Africa
10.2024 - 12.2024

Administrator

Action Chapel International - Chosen Family
09.2020 - 08.2021

Administrative Assistant

Action Chapel International - Chosen Family
07.2018 - 08.2020

Bachelor of Science - Geomatic Engineering

Kwame Nkrumah University of Science and Technology
09.2012 - 07.2016

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OLIVIA GEORGETTE AGGREY