Summary
Overview
Work History
Education
Skills
Publications
References
Seminars And Conferences
Non Academic Education
Timeline
Generic
OLIVIA OKAILEY QUARTEY

OLIVIA OKAILEY QUARTEY

Accra

Summary

Dynamic professional with extensive leadership experience at the National Communications Authority, excelling in strategic operations and project management. Proven ability to drive revenue growth and enhance organizational efficiency. Skilled in Microsoft Office Suite and effective communication, fostering collaboration and resolving complex issues with a team-oriented approach.

Overview

31
31
years of professional experience

Work History

Ag Deputy Director General- Managerial Operations

NATIONAL COMMUNICATIONS AUTHORITY
08.2018 - 01.2025
  • Led and supervised key Divisions in the Authority, supporting the Director General in managing the organization
  • Managed the Human Resources, Consumer and Corporate Affairs, Finance, and Policy, Strategy and Innovation, Procurement, Regional Operations, and Administrative Divisions
  • In August 2024, internal readjustments were made by the Board to align the Authority's structure with the new strategic direction
  • The Divisions undertook several projects before these adjustments, including;
  • Staff Separation, Business Continuity and IT Disaster Management, Revenue Assurance Audit, Review of Fees of Atelier Consultancy, Mutual Health Scheme for staff, and Chair of the Budget Committee

Manager - Business Development

BUI POWER AUTHORITY
05.2018 - 07.2018
  • Directly supported the CEO of BUI Authority as Business Development Manager, expanding business opportunities beyond electrical power generation by leveraging natural assets to generate additional revenue
  • Within 3 months of working directly under the Chief Executive Officer I was tasked with the management of some key infrastructure in the BUI enclave; to turn the Authority's hospital into a specialist hospital, liaise with KNUST to turn the Authority's school into one of its off-site campuses, convert over 100 acres of land into a Free Zone Enclave, and transform one of the houses in the enclave into a preschool facility

Manager - Corporate Affairs (Provider and Clients Relations)

NATIONAL HEALTH AUTHORITY
06.2017 - 04.2018
  • The division had oversight responsibility on all hospitals that signed on to provide service for NHIS card holders
  • Mediated on Service Providers' payment issues and Clients' complaints about illegal services and payments
  • Ensured timely and accurate handling of all client reports
  • Oversaw and managed the Complaint Call Centre, ensuring timely dispatch of service reports and satisfactory resolution of escalated issues

Manager (Human Resource and Personal Assistant to CEO)

HADNA TRUST COMPANY LIMITED
06.2007 - 04.2017
  • Company Overview: Hadna Trust specialized in finance sourcing, investment consulting, and personal investment counseling
  • Handled all administrative and human resource-related issues in the Company
  • Managed the preparation of Board documents and agenda letters for Board members
  • Organized management meetings and handled financial responsibilities
  • Hadna Trust specialized in finance sourcing, investment consulting, and personal investment counseling

Office Manager

GIBRALTER COMPANY LIMITED
06.2003 - 05.2007
  • Company Overview: Company specialized in commodity importation and brokerage
  • Managed and oversaw company operations, including personnel and human resources
  • Provided necessary support to staff for increased efficiency
  • Ensured efficient administrative operations within the organization
  • Company specialized in commodity importation and brokerage

Executive Assistant

GENERAL LEASING AND FINANCE COMPANY LIMITED (Currently Access Bank)
02.2000 - 04.2003
  • Company Overview: Ranked among top 3 leasing and finance companies during tenure
  • Planned and scheduled appointments, meetings, conferences, and travel to maintain the Chief Executive's appointment schedule
  • Assigned tasks to clerical staff and ensured timely completion of deadlines set by the Chief Executive
  • Worked with the team to ensure that the Company records on clients were up-to-date and clients met financial obligations to the Company on time
  • Ranked among top 3 leasing and finance companies during tenure

Personal Assistant

SOS HERMANN GMEINER COLLEGE
12.1998 - 01.2000
  • Managed the Principal's office and ensured confidentiality of all institutional documents
  • Coordinated and provided support to the Principal who was head of the Union for International Institutions running International Baccalaureate at the time
  • Engaged with various SOS institutions in Africa as part of daily office operations
  • Organized board meetings for the Institution and ensured timely preparation of all meeting documents

UNILEVER GHANA LIMITED
01.1995 - 01.1998
  • Managed all secretarial duties for the Quality Assurance Department
  • Collated and forwarded daily, weekly, monthly, and annual quality of service reports to Manager for submission to the Technical Director
  • Ensured consistency of Company's products as a member of the Testing team

MERHILL CONSULTANCY & GEEWASTE COMPANY LIMITED
06.1994 - 01.1995
  • Company Overview: Geewaste Company Limited, one of Ghana's pioneering Waste Collection Companies, was registered by Merhill
  • Managed the Secretariat for the Managing Director
  • I was the key staff responsible for Registration of that company and employing the requisite staff to start the operations of the Company
  • Supervised the purchasing and clearing of vehicles for the Company's operations
  • Geewaste Company Limited, one of Ghana's pioneering Waste Collection Companies, was registered by Merhill

Education

MSc - Corporate Governance and Strategic Leadership

Kwame Nkrumah University of Science and Technology
01.2021

MBA - Business Administration

AUSTRALIAN INSTITUTE OF BUSINESS (Almond College of Education)
01.2019

Bachelor of Laws -

Mountcrest University College
Accra
01.2016

Bachelor of Arts -

University of Ghana
Legon
01.2006

Diploma in Bilingual Secretaryship -

The Alliance Francaise of Accra
Accra
01.1994

Diploma in French Language (DELF) - Proficiency in French Language

The Alliance Francaise of Accra
Accra
01.1992

Skills

  • Effective Communicator
  • Leadership and Management
  • Emotionally intelligent
  • Team player
  • A good listener
  • Effective in solving problems
  • Proficient in Microsoft Office Suite
  • Music and Fashion

Publications

  • Leadership styles and their impact on the National Communications Authority, Presented to the Kwame Nkrumah University of Science and Technology as Project work in Fulfilment of my MSc
  • Des Migrations et Politiques Migratoires en Afrique de L'Ouest, Les Perspectives du Ghana, The management of political migration in West Africa (using Ghana as an example), 04/19/10 to 04/20/10, Saly, Senegal, The Friedrich Naumann Foundation

References

Available upon request

Seminars And Conferences

  • Leadership Crises in West Africa, the Way forward, Abidjan, 2008
  • International Visitors Leadership Program (American Youth; Inspiring Civic Participation), United States of America, 01/10/11 to 01/28/11
  • Strengthening Political Youth organizations, Germany, 11/01/10
  • The Crises in Mali and its Security Implications for the West African Sub-Region, 06/01/13
  • Migration Management and Politics, Senegal, The Fur Die Freiheit Foundation, 04/19/10 to 04/20/10
  • International Telecommunications Union, Changes in Global Emergency Telecommunications (GET 2019), 03/06/19 to 03/08/19, Mauritius
  • World Radio Telecommunications Communications (ITU), 11/01/19, Egypt
  • ITU Telecom World 2018 and Smart Africa Conference, South Africa
  • ITU Telecom World 2019, 09/09/19 to 09/13/19, Budapest
  • Council Meeting, 2023, Geneva

Non Academic Education

  • Public World Bank International Training Program on Utility Regulation and Strategy and Leadership Workshop, 06/09/19 to 06/22/19, United States of America
  • SIGA Leadership Program for Board Members, 07/01/17
  • Migration Management and Politics, 07/19/10 to 04/20/10, Senegal, The Fur Die Freiheit Foundation
  • 29th RECA Seminar on 'Empowerment of Rural Women in Afro-Asian Region; Opportunities and Challenges', 07/08/07 to 07/21/07, Japan, Tokyo
  • Strengthening Political Youth organizations, 11/01/10, Germany
  • International Visitors Leadership Program (American Youth; Inspiring Civic Participation), 01/10/11 to 01/28/11, United States of America

Timeline

Ag Deputy Director General- Managerial Operations

NATIONAL COMMUNICATIONS AUTHORITY
08.2018 - 01.2025

Manager - Business Development

BUI POWER AUTHORITY
05.2018 - 07.2018

Manager - Corporate Affairs (Provider and Clients Relations)

NATIONAL HEALTH AUTHORITY
06.2017 - 04.2018

Manager (Human Resource and Personal Assistant to CEO)

HADNA TRUST COMPANY LIMITED
06.2007 - 04.2017

Office Manager

GIBRALTER COMPANY LIMITED
06.2003 - 05.2007

Executive Assistant

GENERAL LEASING AND FINANCE COMPANY LIMITED (Currently Access Bank)
02.2000 - 04.2003

Personal Assistant

SOS HERMANN GMEINER COLLEGE
12.1998 - 01.2000

UNILEVER GHANA LIMITED
01.1995 - 01.1998

MERHILL CONSULTANCY & GEEWASTE COMPANY LIMITED
06.1994 - 01.1995

MSc - Corporate Governance and Strategic Leadership

Kwame Nkrumah University of Science and Technology

MBA - Business Administration

AUSTRALIAN INSTITUTE OF BUSINESS (Almond College of Education)

Bachelor of Laws -

Mountcrest University College

Bachelor of Arts -

University of Ghana

Diploma in Bilingual Secretaryship -

The Alliance Francaise of Accra

Diploma in French Language (DELF) - Proficiency in French Language

The Alliance Francaise of Accra

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OLIVIA OKAILEY QUARTEY