Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

DANIEL BOAFO DADZIE

Adenta

Summary

Strategic Customer Service Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

Overview

7
7
years of professional experience

Work History

Medical Representative

OA&J PHARMACEUTICAL LTD
08.2023 - 02.2024
  • Established and maintained strong professional relationships with the Doctors and nurses
  • Ensure that all service levels and agreements are met consistently without and fail
  • Pro-actively resolve customer issues/complaints and perform superior service recovery
  • Ensure adherence to cut-off times and deadlines
  • Perform occasional duties assigned
  • Check stocks at pharmacies to know if the products are moving or not.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Analyzed customer feedback to improve products and services.
  • Maintained accurate records of all sales and prospecting activities.

Sales Agent

ALLIANZ INSURANCE
Airport
01.2023 - 07.2023
  • Assisted call-in customers with questions and orders
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
  • Spoke to customers in native language to increase loyalty and establish relationships
  • Increased sales and customer satisfaction through personalized servicing.
  • Developed relationships with customers by providing excellent customer service.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Resolved customer complaints promptly and effectively.

Field Agent

SRC CONSULTING COMPANY
01.2020 - 12.2022
  • Demonstrated features, answered questions and redirected concerns to positive areas
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Oversaw and facilitated easement, rights of way and dedication procedures
  • Stayed in frequent contact with customers to assess satisfaction, gather requirements and resolve issues.
  • Maintained accurate records of customer interactions and feedback.
  • Developed presentations for customers based on their individual needs and interests.
  • Provided technical support for clients by troubleshooting product issues in the field.

ASSISTANT REVENUE OFFICER

ACCRA METROPOLITAN ASSEMBLY
OKAIKOI SOUTH
01.2019 - 12.2020
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Developed strong organizational and communication skills through coursework and volunteer activities
  • Gained extensive knowledge in data entry, analysis and reporting
  • Skilled at working independently and collaboratively in a team environment
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Ensured that all necessary forms were completed accurately prior to submission.

INTERN

MARGIN GROUP OF COMPANIES
01.2017 - 10.2018
  • Analyzed problems and worked with teams to develop solutions
  • Interacted with customers by phone, email, or in-person to provide information
  • Sorted and organized files, spreadsheets and reports.
  • Provided administrative support by completing tasks such as filing documents and scheduling meetings.

Education

Bachelor of Business Administration -

University of Professional Studies
Accra
08-2020

High School Certificate -

Abetifi Presbyterian Senior High School
Kwahu Ghana
06-2014

Skills

  • Data entry
  • Sales strategies
  • Agent support
  • Interpersonal communication skills
  • Customer Assistance
  • Customer retention abilities
  • Problem-Solving Strengths
  • Customer Relations
  • Persuasive Negotiations
  • Sales Forecasting
  • Customer Needs Assessment

Languages

English
First Language

References

MR. David Aboagye-Darko, 

Lecturer, University of professional studies, Accra, +233206609403

DORINDA QUARSHIE, 

WeNaturals, CEO, +233242617766

Timeline

Medical Representative

OA&J PHARMACEUTICAL LTD
08.2023 - 02.2024

Sales Agent

ALLIANZ INSURANCE
01.2023 - 07.2023

Field Agent

SRC CONSULTING COMPANY
01.2020 - 12.2022

ASSISTANT REVENUE OFFICER

ACCRA METROPOLITAN ASSEMBLY
01.2019 - 12.2020

INTERN

MARGIN GROUP OF COMPANIES
01.2017 - 10.2018

Bachelor of Business Administration -

University of Professional Studies

High School Certificate -

Abetifi Presbyterian Senior High School

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DANIEL BOAFO DADZIE