Ojuade Eniola Oluwabukola
Dzorwulu Accra
Summary
Dynamic operations professional recognized for enhancing customer service and operational efficiency. Proven track record in managing travel bookings, resolving inquiries, and aligning strategies with organizational goals. Committed to fostering positive client relationships and contributing to business growth.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Operation Excecutive
Roylux Consulting Group
07.2025 - 08.2026
- Managed daily travel operations, ensuring seamless coordination of bookings, reservations, and client arrangements.
- Managed flight reservations, ticket issuance, rebooking, cancellations, and itinerary adjustments using Amadeus GDS to ensure client satisfaction.
- Coordinated hotel accommodations, airport transfers, and tours, ensuring comprehensive travel experiences for clients.
- Prepared tailored travel itineraries based on destination preferences, schedules, and budgets.
- Provided efficient customer service by addressing inquiries and resolving travel-related issues swiftly.
- Maintained accurate records of bookings, client information, invoices, and operational documentation.
- Created engaging social media posts for official channels, enhancing brand visibility.
Administrative Officer
Fasulak Enterprises
01.2024 - 07.2025
- Established compliance procedures, ensuring adherence to organizational standards.
- Developed processes that streamlined daily operations.
- Assisted in financial and procurement processes, contributing to streamlined operations.
- Assisted in preparing reports and presentations for internal meetings and stakeholders.
- Trained new employees on office procedures and software applications used by staff.
- Process invoices and payments
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Drafted various written correspondence for management staff.
Short-Let Operation Officer
AirBnB Holiday Home Rental
Dubai
04.2021 - 01.2023
- Developed strategies to enhance customer service standards across the organization.
- Resolved complex customer enquiries, disputes and complaints.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Modeled business processes to identify opportunities for improvement and drive operational efficiency.
- Implemented quality control measures to uphold company standards.
- Monitored and reported on operational performance metrics.
TEAM LEADER
World Security Company
Dubai
08.2021 - 07.2022
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Executed opening and closing tasks according to management guidelines.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Tracked inventory levels and restocked supplies to maintain optimal stock availability.
- Assisted in maintaining cleanliness and organization of dining and common areas.
- Posted incidental charges to ledgers, ensuring accurate financial records.
Operation Executive
Traviation Travel and Tours
Lagos
01.2019 - 06.2021
- Handled flight reservations, ticket issuance, rebooking, cancellations, and itinerary changes using Amadeus GDS.
- Prioritized and organized tasks to meet service goals and improve workflow.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Organized meetings and coordinated travel plans to facilitate team collaboration.
- Coordinated internal and external communications.
- Managed emails, phone calls, and inquiries to enhance customer satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Advanced Ticketing/Reservation &Tourism - Advanced Ticketing
Universal School Of Aviation
Lagos12-2020
Higher National Diploma - Marketing
Federal Polytechnic Ede
Ede, Osun State09-2018
National Diploma - Business Administration
The Polytechnic Ile-IFE
Ile-Ife, Osun State.08-2015
West Africa Examination Council -
Florin High school
Ejigbo, Lagos state, Nigeria01-2012
Skills
- Amadeus GDS
- Flight ticketing
- Itinerary preparation
- Hotel reservations
- Travel Documentation
- Travel Consultancy
- Tour Package Coordination
- Project management
- Market knowledge
- Supplier liaison
- Time management
- Effective communication
- Relationship management
Certification
Universal School of Aviation–Advanced Ticketing/Reservation and Tourism (ATR)
Timeline
Operation Excecutive
Roylux Consulting Group
07.2025 - 08.2026
Administrative Officer
Fasulak Enterprises
01.2024 - 07.2025
TEAM LEADER
World Security Company
08.2021 - 07.2022
Short-Let Operation Officer
AirBnB Holiday Home Rental
04.2021 - 01.2023
Operation Executive
Traviation Travel and Tours
01.2019 - 06.2021
Advanced Ticketing/Reservation &Tourism - Advanced Ticketing
Universal School Of Aviation
Higher National Diploma - Marketing
Federal Polytechnic Ede
National Diploma - Business Administration
The Polytechnic Ile-IFE
West Africa Examination Council -
Florin High school