Ogbeyalu Ojebe
Accra
Summary
Customer-focused and adaptable professional with experience delivering excellent customer service in a fast-paced banking environment. Skilled in communication, problem-solving, teamwork, and maintaining high standards of professionalism under pressure. Fluent in English with intermediate French proficiency, enabling effective interaction with diverse customers. Passionate about creating positive passenger experiences and committed to upholding the safety and service standards of ASKY Airlines as a Cabin Crew member.
Overview
7
7
years of professional experience
Work History
Cash Rechecker / Banking Operations Officer
Fidelity Bank (Innovate Solutions)
Accra
05.2023 - Current
- Reconcile cash for branch operations and external collections
- Verified and balanced cash trays, achieving accuracy with zero shortages or overages
- Handle external cash pickups and ensure same-day reconciliation
- Recorded and reported discrepancies to management, facilitating timely resolution
- Ensure compliance with banking policies, ISMS, and audit requirements
- Maintained accurate documentation for internal and external audits, supporting compliance and accountability
- Participate in compliance and fraud prevention training programs.
Teller / CSO - Cash Services Officer
Innovate Solutions Limited (Assigned to Fidelity Bank)
Accra
05.2023 - 12.2024
- Executed daily cash balancing and reconciliation to ensure accuracy and compliance
- Resolved banking inquiries to enhance customer satisfaction
- Balanced and reconciled daily cash to ensure accuracy and compliance
- Supported vault operations by efficiently sorting and verifying currency notes for secure transactions
- Sorted and verified currency notes to maintain secure vault operations
- Assisted with branch operations to enhance service during peak hours
- Worked under outsourced banking structure while maintaining compliance standards.
Sales Officer
Izwe Savings and Loans
Accra
10.2020 - 12.2021
- Identified cross-selling opportunities, strengthening client relationships and increasing revenue potential
- Promoted and sold financial products and services, enhancing client portfolio diversity
- Conducted market research and competitor analysis to inform strategic decision-making
- Assisted with business development initiatives
Internship / National Service
Ghana Commercial Bank
Accra
08.2019 - 06.2020
Education
Master of Science - Accounting And Finance
University of Gold Coast
Accra, GhanaBachelor of Technology (BTech) - Accounting And Taxation
Ho Technical University
Ho, GhanaHigher National Diploma - Banking And Finance
Ho Technical University
Ho, GhanaWest African Senior School Certificate (WASSCE) - General Art/Business
Ideal Comprehensive High School,
Lagos , Nigeria 05.2012 - 06.2012
Skills
- Customer Service Excellence
- Excellent Communication Skills
- Teamwork & Collaboration
- Passenger Assistance
- Conflict Resolution
- Problem Solving
- Adaptability
- Time Management
- Safety & Security Awareness
- Cultural Awareness
- Professionalism
- Attention to Detail
- Ability to Work Under Pressure
- Microsoft Office (Excel & Word)
Languages
English
First Language
French
Upper Intermediate
B2
Ewe
Beginner
A1
Igbo
Beginner
A1
Reference
Mrs. Gloria Owiafe
Vault Manager
Fidelity Bank (Head Office)
Accra, Ghana
Tel: 0209532711
Ms. Ida Nyarko
Branch Operations Supervisor
Fidelity Bank
Tel: 0543200782
Timeline
Cash Rechecker / Banking Operations Officer
Fidelity Bank (Innovate Solutions)
05.2023 - Current
Teller / CSO - Cash Services Officer
Innovate Solutions Limited (Assigned to Fidelity Bank)
05.2023 - 12.2024
Sales Officer
Izwe Savings and Loans
10.2020 - 12.2021
Internship / National Service
Ghana Commercial Bank
08.2019 - 06.2020
West African Senior School Certificate (WASSCE) - General Art/Business
Ideal Comprehensive High School,
05.2012 - 06.2012
Master of Science - Accounting And Finance
University of Gold Coast
Bachelor of Technology (BTech) - Accounting And Taxation
Ho Technical University
Higher National Diploma - Banking And Finance
Ho Technical University