Felicia Obiorkor Tettey
Summary
A disciplined Procurement Officer with 3 years experience to my credit. Having gathered many experiences from the various industries I've been able to be resilient
Overview
4
4
years of professional experience
1
1
Certification
Work History
Procurement Officer
Church Of Christ Mission Hospital
Bomso-Kumasi
02.2024 - Current
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Supported sustainability efforts within the organization by procuring environmentally friendly materials whenever possible.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Monitored market trends closely to identify potential shifts in pricing or availability that could affect procurement decisions.
- Ensured compliance with organizational policies, legal requirements, and industry standards in all procurement activities.
- Implemented policies and procedures for optimal purchasing methods and cost control.
- Contributed to company profitability by identifying innovative ways to cut costs without compromising essential business functions or stakeholder satisfaction levels.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
Procurement Officer
China Geo Engineering Corporation
Kumasi-Ghana
06.2022 - 01.2024
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Collaborated cross-functionally to identify opportunities for improving efficiency in purchasing procedures.
- Supported sustainability efforts within the organization by procuring environmentally friendly materials whenever possible.
Sales Associate
Abrefi Jewellery Shop
Kumasi-Ghana
03.2022 - 05.2022
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped customers locate products and checked store system for merchandise at other sites.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Data Entry Clerk
Asokore Mampong Municipal Health Directorate
Kumasi-Ghana
01.2022 - 04.2022
- Developed and maintained databases to store customer information.
- Updated and maintained customer information, documents and records.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Followed established procedures to enter and process data correctly.
- Created and maintained data entry logs to track data entry activities.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Followed data entry protocols, rules and regulations.
- Sorted documents and maintained organized filing process.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Utilized techniques for increasing data entry speed.
- Managed and organized documents for data entry tasks.
- Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.
Stock Officer
Jinas Construction Limited
Kumasi
02.2021 - 12.2021
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Reduced loss due to spoilage by implementing proper storage techniques and monitoring product expiration dates closely.
- Optimized storage space utilization by reorganizing the warehouse layout based on product turnover rates and size requirements.
- Supervised and trained new staff in performing census.
- Facilitated smooth communication between departments involved in the procurement, storage, and distribution of products.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
Store Assistant
Kumasi Metropolitan Assembly
Kumasi-Ghana
09.2020 - 02.2021
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor Of Administrative Studies - Logistics And Materials Management
Kwame Nkrumah University of Science And Technology
Kumasi-Ghana HND - Purchasing, Procurement, And Contracts Management
Takoradi Technical University
Takoradi-Ghana 12.2020
Skills
- Vendor Relationship Management
- Demand forecasting
- Supply chain planning
- Order Preparation
- Purchasing
- Writing and verbal communication
- Project Management
- Data Entry
- Expertise in Software
- Materials purchasing
- Effective Communication
- Paperwork management
- Price dispute resolution
- E-procurement Systems
- Price Negotiation
- Purchase order creation
- Knowledgeable in Software
- Supplier Relationship Management
- Strategic Sourcing
- Supplier relationships
- Supply Chain Optimization
- Order Placement
- Document Preparation
- Bid process management
- Report writing skills
- Project Coordination
- Logistics Oversight
- Contract Negotiations
- File Maintenance
- Supplier liaison
- Telephone and email etiquette
- Purchasing strategy
- Vendor Sourcing
- Cultural Awareness
- Research
- Microsoft Office
- Good Telephone Etiquette
- Attention to Detail
- PPE use
- Teamwork and Collaboration
- Recordkeeping
- Organization
- Calm Under Pressure
- Google Drive
- Basic Math
- Team building
- Written Communication
- Multitasking
- Decision-Making
- Computer Skills
- Interpersonal Communication
- Customer Relations
Certification
WEST AFRICAN SENIOR SECONDARY EXAMINATION
HND IN PROCUREMENT AND SUPPLY
A1 DEUTSCH ZERTIFIKAT
Languages
English
Beginner (A1)
German
Beginner (A1)
Timeline
Procurement Officer
Church Of Christ Mission Hospital
02.2024 - Current
Procurement Officer
China Geo Engineering Corporation
06.2022 - 01.2024
Sales Associate
Abrefi Jewellery Shop
03.2022 - 05.2022
Data Entry Clerk
Asokore Mampong Municipal Health Directorate
01.2022 - 04.2022
Stock Officer
Jinas Construction Limited
02.2021 - 12.2021
Store Assistant
Kumasi Metropolitan Assembly
09.2020 - 02.2021
Bachelor Of Administrative Studies - Logistics And Materials Management
Kwame Nkrumah University of Science And Technology
HND - Purchasing, Procurement, And Contracts Management
Takoradi Technical University