Summary
Overview
Work History
Education
Skills
References
Languages
Websites
Accomplishments
Certification
Timeline
Generic

Obeng Daniel Kwabena

Anyaa-Sowutuom

Summary

Personable and dedicated customer service representative with extensive industry experience. Solid team player with proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

E-Business Customer Service Representative

OmniBISC Bank
11.2022 - Current
  • Overseeing to the overall monitoring of the banks electronic products and making outbound calls to customers facing challenges to enhance better customer experience.
  • Support in the cross selling of the banks E-banking products and services to customers.
  • Assisting and guiding customers with pin resets and sign ups.
  • Addressed customer concerns promptly and effectively.
  • Participated in team meetings to brainstorm ideas for improving service standards.
  • Attended training sessions on new products or services.
  • Resolved customer complaints in a timely manner.

National Service Person-Sales Representative S.M.E

OmniBSIC Bank
10.2021 - 10.2022
  • Educated customers on product features and benefits to ensure they had an excellent banking experience.
  • Consistently met weekly performance goals set by management team members.
  • Established positive relationships with customers through effective communication techniques.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.

Digital Marketing Intern

Erata Motors
06.2019 - 08.2019
  • Collaborated with design team on graphic elements for digital campaigns such as logos, banners.
  • Managed customer relationships through various channels such as email and social media networks.
  • Researched potential customers to identify target audiences through surveys and focus groups.
  • Compiled and presented reports on customer feedback to inform marketing strategies.

Sales Intern

Kristienson Enterprise (AUTO SHOP)
06.2018 - 08.2018
  • Performed administrative duties such as data entry, filing, and order processing.
  • Maintained an organized database of current and potential customers.
  • Analyzed invoices and projections to keep accurate, updated track of inventory.
  • Developed relationships with new business prospects.

Education

Bachelor of Arts - Information Studies and Psychology

University of Ghana
Legon
01.2021

Secondary -

Presbyterian Boys Senior High
Legon, Greater Accra Region
01.2017

Skills

  • Customer Engagement Expertise
  • Market Research
  • Teamwork and Collaboration
  • Call Center Management
  • Effective Communication
  • Marketing
  • Account Management
  • Client Support
  • CRM Software

References

  • Mr. Mattew Badu Sasu, OmniBSIC Bank- 0204661208
  • Mr. Eddy Ankomah, CEO, Erata Motors- 0209279485/0244445268
  • Mrs. Christiana Ennin, Manager, Kristienson Enterprise- 0249425404

Languages

English
First Language

Accomplishments

  • 2021-2022 Vice President National Service Personnels Association (LADMA)
  • 2018-2020 Welfare Committe Head,Elizabeth Frances Sey Hall,University of Ghana
  • 2018-2019 Member of the UGSRC Public Relations Committee
  • 2017-2018 President Campus Base TV, University of Ghana legon
  • 2013-2014 Vice President Student Youth and Travel Organization(S.Y.T.O) Presbyterian Boys Secondary School,Legon.

Certification

  • Ransomware Training
  • PCI Training

Timeline

E-Business Customer Service Representative

OmniBISC Bank
11.2022 - Current

National Service Person-Sales Representative S.M.E

OmniBSIC Bank
10.2021 - 10.2022

Digital Marketing Intern

Erata Motors
06.2019 - 08.2019

Sales Intern

Kristienson Enterprise (AUTO SHOP)
06.2018 - 08.2018

Bachelor of Arts - Information Studies and Psychology

University of Ghana

Secondary -

Presbyterian Boys Senior High

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Obeng Daniel Kwabena