Obeng Boateng
165, Lagos Avenue-East Legon
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Determined Project Supervisor adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
9
9
years of professional experience
Work History
IT Manager
Agricultural Manufacturing Group
2017.05 - Current
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Created and terminated user's accounts from start to finish in business applications.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Project Supervisor
Blu Properties
2020.01 - Current
- Trained employees in safety procedures and protocols as directed by company regulations.
- Delivered completed projects on time by prioritizing multiple tasks.
- Supervised work of over 50 team members, offering constructive feedback regarding work performance.
- Maintained high safety standards by following policies, procedures and protocols outlined by company, OSHA and EPA.
- Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
Ticketing Agent
Travelnet
2017.01 - 2017.04
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Internship Student
Enepa Ventures
2015.06 - 2016.12
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
Education
Bachelor of Science - Information Technology
GIMPA
Greenhill, Accra12.2023
Diploma - Web Design
Alison
Online06.2018
Diploma - Hardware And Networking
Kumasi Technical University
Kumasi06.2017
Skills
- Budget Administration
- Project Planning
- Mind Mapping
- Team Motivation
- Contract Negotiation
- Documentation Management
- Cybersecurity Best Practices
- Information Security
- Cloud Computing
- IT Infrastructure
- Project Management
- Progress Tracking
Additional Information
Referees
1. Rev. Francis Kwaw Archer
Rtd. Pastor
Christ Dominion Assemblies of God, Church
0208413713
2. Dr. Ernest Akwasi Appiah
CEO
Agricultural Manufacturing Group
0596032636
3. Mrs. Appiah Belinda
Managing Director
Blu Properties
0244750436
Languages
English
Bilingual or Proficient (C2)
Akan
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Beginner (A1)
Certification
- Cybersecurity , Cisco Networking Academy - 10 March 2023
- Advertising Your Business Online, Alison Academy - 22 June, 2018
- Proficiency in Spanish Language, Ghana Institute of Language, 23 August, 2013
- Proficiency in French Language, Ghana Institute of Language, 23 August, 2013
Timeline
Project Supervisor
Blu Properties
2020.01 - Current
IT Manager
Agricultural Manufacturing Group
2017.05 - Current
Ticketing Agent
Travelnet
2017.01 - 2017.04
Internship Student
Enepa Ventures
2015.06 - 2016.12
Bachelor of Science - Information Technology
GIMPA
Diploma - Web Design
Alison
Diploma - Hardware And Networking
Kumasi Technical University
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