Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Certification
Timeline
Generic

Obeng Boateng

165, Lagos Avenue-East Legon

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Determined Project Supervisor adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.

Overview

9
9
years of professional experience

Work History

IT Manager

Agricultural Manufacturing Group
05.2017 - Current
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Oversaw IT department operations and training.
  • Created and terminated user's accounts from start to finish in business applications.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.

Project Supervisor

Blu Properties
01.2020 - Current
  • Trained employees in safety procedures and protocols as directed by company regulations.
  • Delivered completed projects on time by prioritizing multiple tasks.
  • Supervised work of over 50 team members, offering constructive feedback regarding work performance.
  • Maintained high safety standards by following policies, procedures and protocols outlined by company, OSHA and EPA.
  • Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
  • Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.

Ticketing Agent

Travelnet
01.2017 - 04.2017
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Reviewed tickets, identification and passports to verify traveler identity.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.

Internship Student

Enepa Ventures
06.2015 - 12.2016
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Sorted, organized, and maintained files.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.

Education

Bachelor of Science - Information Technology

GIMPA
Greenhill, Accra
12.2023

Diploma - Web Design

Alison
Online
06.2018

Diploma - Hardware And Networking

Kumasi Technical University
Kumasi
06.2017

Skills

  • Budget Administration
  • Project Planning
  • Mind Mapping
  • Team Motivation
  • Contract Negotiation
  • Documentation Management
  • Cybersecurity Best Practices
  • Information Security
  • Cloud Computing
  • IT Infrastructure
  • Project Management
  • Progress Tracking

Additional Information

Referees

1. Rev. Francis Kwaw Archer

Rtd. Pastor

Christ Dominion Assemblies of God, Church

0208413713


2. Dr. Ernest Akwasi Appiah

CEO

Agricultural Manufacturing Group

0596032636


3. Mrs. Appiah Belinda

Managing Director

Blu Properties

0244750436

Languages

English
Bilingual or Proficient (C2)
Akan
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Beginner (A1)

Certification

  • Cybersecurity , Cisco Networking Academy - 10 March 2023
  • Advertising Your Business Online, Alison Academy - 22 June, 2018
  • Proficiency in Spanish Language, Ghana Institute of Language, 23 August, 2013
  • Proficiency in French Language, Ghana Institute of Language, 23 August, 2013

Timeline

Project Supervisor

Blu Properties
01.2020 - Current

IT Manager

Agricultural Manufacturing Group
05.2017 - Current

Ticketing Agent

Travelnet
01.2017 - 04.2017

Internship Student

Enepa Ventures
06.2015 - 12.2016

Bachelor of Science - Information Technology

GIMPA

Diploma - Web Design

Alison

Diploma - Hardware And Networking

Kumasi Technical University
Obeng Boateng